Business Support Officer

Telford and Wrekin Council; Telford; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Hybrid working model

Staff discounts

Salary sacrifice perks

Leave entitlement 24–32 days + 8 bank

Job summary

Telford & Wrekin Council is seeking two Business Support Officers to provide essential administrative and business support across Adult Social Care. You will help keep vital services running smoothly and support professionals who work with vulnerable people in the community.

We offer a hybrid working pattern with three days in the office and two days from home, along with a competitive salary and generous leave.

Qualifications

• Experience in a busy office or administrative environment.
• Highly organised with excellent attention to detail.
• Confident in communicating with people at all levels.
• Able to manage competing priorities and work under pressure.
• Enjoys working as part of a supportive team.
• Strong IT and record-management skills.
• Professional, resilient and committed to customer service.

Responsibilities

• Provide essential administrative and business support across Adult Social Care.
• Support professionals who work directly with vulnerable people.
• Maintain accurate records and manage information systems.
• Prioritise workload and meet deadlines in a busy environment.

Skills

Organised

Attention to detail

Communication

Prioritisation

Teamwork

IT skills

Record management

Customer service

Tools

IT systems

Job description

The following content displays a map of the jobs location - Telford

Administrative / Clerical / Secretarial inc PA

Sector:

Local Councils

Business Unit:

Adult Social Care

Job Introduction

Business Support Officer

Be the organised force behind essential services.

Are you a highly organised administrator who thrives in a busy environment? Do you enjoy problem-solving, supporting colleagues, and making a real difference to local communities?

We're looking for two Business Support Officers to join our dynamic team, providing essential administrative and business support across Adult Social Care. You'll play a vital role in ensuring services run smoothly, supporting professionals who work directly with some of the most vulnerable people in our community.

We're looking for someone who:

• Has experience in a busy office or administrative environment
• Is highly organised with excellent attention to detail
• Communicates confidently with people at all levels
• Can manage competing priorities and work under pressure
• Enjoys working as part of a supportive team
• Has strong IT and record-management skills
• Demonstrates professionalism, resilience, and a commitment to excellent customer service.

You’ll be part of a friendly, supportive team where your work genuinely matters. Every day you’ll help keep vital services running efficiently, ensuring colleagues can focus on delivering the best outcomes for local people.

If you're proactive, adaptable and passionate about providing excellent support, we'd love to hear why you think you are the best person for the job!

We have a hybrid approach to working three days in the office on Monday’s, Wednesday’s and Friday’s and working from home on Tuesday’s and Thursday’s, although this could be subject to change.

We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.

What we offer:

• We offercompetitive salariesand a fantastic leave package — starting at24 days, rising to32 dayswith service, plus8 bank holidaysand anextra concessionary dayto enjoy.
• Staff discounts & salary sacrifice perks
• Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Roles involving children or vulnerable adults will require a criminal records check. It’s an offence to apply if you’re barred from working with these groups.

Please note: We do not hold a sponsorship licence for visas.