Senior Business Support Officer

Connect2Dudley; West Midlands; On-site; GBP 21,000 - 32,000; Full time

Job summary

Connect2Dudley is inviting applications for a Level 4 role. The post holder will work with autonomy, supervise others, and require NVQ Level 3 entry qualifications.

The position involves organising Stage 2 appeal meetings, handling financial admin, coordinating publications, and providing general administrative support within the team. You may also manage communications with parents and carers, process orders and budget codes, and assist with meetings/events logistics.

Qualifications

• NVQ Level 3 is the recommended entry requirement for this level 4 role.

Responsibilities

• Organise and attend Stage 2 appeal meetings to capture minutes.
• Communicate Stage 2 Appeals outcomes to parents / carers.
• Financial admin of invoices, payments and setting up purchase orders.
• Processing of orders and identification of budget codes.
• General administration within the team.
• Support with managing incoming calls and emails.
• Contribute to the arrangement of meetings and events, including booking equipment, services and rooms.
• Support general enquiries from parents, carers, contractors and partner agencies.
• Ensure data entry across key systems is updated.
• Coordinate content for publications and liaising with external publishers as necessary.

Education

NVQ Level 3

Job description

Role Purpose:

Level 4 Staff will work with a reasonable degree of autonomy and may be responsible for a number of areas of work. Staff working at level 4 may also be responsible for the supervision of other staff members.

Staff undertaking a level 4 role must have specific skills and experience relative to the role being undertaken and will carry responsibility for overseeing tasks with only occasional referral to line manager. The entry requirement recommended for this role is NVQ Level 3.

Specific Responsibilities:

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• To be able to organise and attend Stage 2 appeal meetings to capture minutes.
• Communicating Stage 2 Appeals outcomes to parents / carers.
• Financial admin of invoices, payments and setting up purchase orders.
• Processing of orders and identification of budget codes

• General administration within the team.
• Support with managing incoming calls and emails
• To contribute to the arrangement of meetings and other events including the arrangement for attendance, the booking of equipment, services and rooms.
• Support general and routine enquiries from members such as parent's carers, contractors and partner agencies.
• Ensure data entry across key systems are updated.
• Co-ordinating the content for publications and liaising with external publishers as necessary
• Preparation of orders and identification of budget codes

• Be aware of and comply with divisional and directorate policies and procedures relating to health and safety, security, confidentiality data protection, child protection and vulnerable adults. Reporting all concerns to the appropriate person.
• Contribute to the overall ethos/work/aims of the division, directorate and the Council.
• Participate in training, other learning activities and performance development as
• Attend and participate in meetings as required.
• Any other duties commensurate with the duties/responsibilities/grade of the post
• All staff will be expected to accept reasonable flexibility in working arrangements and the allocation of duties including duties normally allocated to posts at a lower responsibility level, in pursuance of divisional, directorate and council objectives, and effective team working.
• All staff are expected to accept reasonable flexibility in working arrangements and the allocation of duties including duties normally allocated to posts at a lower responsibility level, in pursuance of section, division, directorate and council aims, and effective team working.

Key Responsibilities:

• To be accountable for and promote equality, diversity and community cohesion to meet Group, Department and Function objectives. All employees have a responsibility not only for their own behaviour, but also for others regarding equality of opportunity. Any incident must be reported.

• To participate in a Performance Review and Development meeting and undertake a plan of training where necessary. Develop his/her own skills and expertise in a professional manner.

• In addition to all the responsibilities listed above, all employees must be flexible in their approach and undertake other duties that are commensurate with post holder's level, wherever they may be, to achieve the objectives of the Group.

• To represent the Council and Group in a professional manner meeting the Corporate and Group aims. To comply with Group and Corporate policies.

• If appropriate to be responsible for the recruitment and performance management of designated teams and individuals in accordance with Corporate and Group aims and management style.

• To comply with the council's financial regulation and standing orders

• To actively promote Dudley's commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults at a level appropriate to this group.

• Employees must comply with health and safety legislation and will be required to comply with the Council's Health and Safety Policies. All employees must ensure that they take reasonable care of their own health and safety as well as the health and safety of any person that is affected by their actions.

• To be responsible for adhering to legislative requirements and Council Policies and Procedures including, but not exclusively health & safety, Data Protection and Internet/Email use.

Special Conditions:

This post is subject to the DBS checking process.

The post holder is required to work onsite 3 days per week

Connect2Dudleyis a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.