Sales Support Administrator

Onnec; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

ONNEC Group is seeking a highly organised Sales Support Administrator to provide comprehensive operational and administrative support across the sales lifecycle in our London office with hybrid remote options.

You will input orders into ERP, maintain CRM records, assist with bids for RFPs/PQQs, and manage documents while ensuring compliance and timely delivery. You’ll work closely with Sales, Finance and Legal teams to support growth and customer satisfaction.

Qualifications

• CRM familiarity with Intact, Sage or NetSuite.
• Strong MS Word, Excel and PowerPoint skills.
• Excellent organisational and communication abilities.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Process sales orders accurately into the ERP system.
• Update customer and sales data in the CRM system.
• Assist with bids for RFPs, PQQs and tenders; gather information from multiple teams.
• Organise and maintain documents, proposals and tender library.
• Support the sales team and ensure compliance with processes and confidentiality.

Skills

CRM experience

MS Office

Proposal writing

Organisational skills

Communication skills

Deadline-driven

Problem solving

Customer facing

Tools

Intact

Sage

NetSuite

Job description

ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.

From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.

We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.

Onnec is seeking a highly organised and proactive Sales Support Administrator to provide comprehensive operational and administrative support across the entire sales lifecycle. This role is critical in ensuring the accurate and efficient management of customer orders, CRM records, quotations, pre-qualification questionnaires (PQQs), requests for information (RFIs), requests for proposals (RFPs), tender submissions and customer onboarding activities.

The successful candidate will be responsible for delivering high-quality, compliant and timely support that enables business growth, enhances the customer experience and maintains data accuracy. The role also ensures adherence to company governance, commercial controls and service level expectations, while supporting the sales team in achieving key business objectives.

This is a hybrid role, with an expectation of three days per week based in our London office and two days working remotely.

What you’ll be doing as our Sales Support Administrator:

1. Order Processing

• Accurately input sales orders into the ERP system on time.

2. Customer Relationship Management (CRM)

• Update customer and sales opportunity info in the CRM system.
• Track customer inquiries, feedback, and sales progress.
• Maintain accurate sales pipeline for forecasting.

3. Sales Team Support & Process Compliance

• Assist with administrative tasks like meeting scheduling and presentations.
• Coordinate communication between sales and other departments.
• Help prepare and submit bids for RFPs, PQQs, and tenders.
• Gather necessary information from various teams (Sales, Finance, Legal, Technical) for bids.
• Ensure proposals are timely, meet specifications, and are delivered on time.
• Organise meetings, events, and sales training.
• Review proposals, tenders, and quotes for quality and compliance with company standards.
• Follow and enforce sales processes and procedures.
• Maintain professionalism and confidentiality when dealing with clients.

4. Document Management

• Organise and maintain sales orders, proposals, and customer documents.
• Keep the tender library organised and secure.

5. Product Knowledge Support

• Stay updated on company products, services, and market trends.

What we’re looking for in our Sales Support Administrator:

• Familiarity with CRM systems (Intact/Sage/Netsuite)
• Use of Microsoft products, especially a good working knowledge of Word, Excel and PowerPoint
• Ability to produce high-quality proposals, presentations, and documents
• Good Organisational skills
• Good inter-personal skills & Communication skills
• Work well under pressure
• Flexible approach
• Meet tight deadlines with thoroughness
• Ability to deal with and prioritise high workloads & take ownership as well as resolving of problems/issues
• Enthusiastic and dynamic personality
• Customer focussed and facing
• Presentable and a confident manner

If you feel you have the required skills and experience, click apply now to be considered as our Sales Support Administrator– we’d love to hear from you!