NetSuite & Business Systems Support Specialist

ASHTEAD TECHNOLOGY; Midmill; On-site; GBP 22,000 - 32,000; Full time

Job summary

Ashtead Technology is seeking an organised Business System Support Assistant to provide administrative support to the business across key applications, primarily Oracle NetSuite. You will manage user access, coordinate support requests, and assist users with day-to-day system queries.

In this role you will produce support performance reports, work with suppliers on IT purchases, and provide first-line support while helping with release notes and guidance documentation.

Qualifications

• Experience in administrative, business systems or support roles.
• Ability to manage multiple requests and prioritise workloads.
• Strong organisational skills and excellent attention to detail.
• Good working knowledge of Microsoft Office (Excel, Word, Outlook).
• Willingness to learn new systems and processes.
• Excellent communication skills with internal colleagues and external providers.

Responsibilities

• Create, amend and remove user accounts in Oracle NetSuite and other systems.
• Produce weekly and monthly support statistics (case volumes, trends, outstanding issues).
• Raise purchase orders for IT software, licences and services.
• Attend meetings with external system providers and internal stakeholders.
• Track actions from meetings and update the team and users.
• Provide first-line support and resolve routine system issues.

Tools

Oracle NetSuite

Job description

Ashtead Technology is seeking an organised Business System Support Assistant to provide administrative support to the business across key applications, primarily Oracle NetSuite. You will manage user access, coordinate support requests, and assist users with day-to-day system queries.

In this role you will produce support performance reports, work with suppliers on IT purchases, and provide first-line support while helping with release notes and guidance documentation.