Senior Aviation Claims Operations Leader

Sedgwick; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Incentive plan

SIPP (Self Invested Personal Pension)

25 days holiday plus bank holidays

Flexible working from office or home

Private healthcare plan

Life assurance

Group Income Protection

Dental cover (voluntary)

Cycle to work scheme

Season ticket loan

Wellbeing and digital GP apps

Employee assistance programme

Discounts on various products and ser­

Job summary

Sedgwick in London is seeking a Senior Business Services Manager to lead the Aviation Claims team's operations, drive performance and support the senior leader.

This senior, hands-on role focuses on business operations, team leadership, working capital, client and broker relationships and business development, with a three-day-a-week office presence.

You'll work with an experienced team of Aviation Loss Adjusters to keep the practice moving and help shape the future of insurance at Sedgwick.

Qualifications

• Strong experience in business operations, business management or professional services.
• Experience supporting senior leaders and leadership teams.
• Proven people-management experience.
• Good understanding of working capital, billing and commercial performance.
• Excellent stakeholder management and relationship building skills.
• Strong emotional intelligence and sound judgement.
• Ability to manage both strategic priorities and day-to-day operational requirements.
• Proactive approach with a strong focus on delivery.
• Experience in client development, marketing or event planning.

Responsibilities

• Supporting the senior leader and leadership team with business operations, priorities and follow through.
• Managing the day-to-day running of the practice and ensuring key actions are progressed.
• Coordinate and drive working capital activity within the Aviation Claims team, working closely with Loss Adjusters and Finance to ensure billable time, WIP, billing and aged debt actions are progressed and completed in a timely manner.
• Support budgeting and T&E management by coordinating inputs, driving approvals and helping ensure team spend remains in line with agreed budgets.
• Building strong relationships with clients, brokers and internal stakeholders.
• Supporting client engagement, business development and marketing activity.
• Lead the planning and delivery of client and broker events, conference and wider industry engagement activities.
• Identifying opportunities to improve processes and ways of working.

Skills

Business operations

Team leadership

Working capital

Billing

Client management

Broker relationship management

Business development

Stakeholder management

People management

Relationship building

Job description

Sedgwick in London is seeking a Senior Business Services Manager to lead the Aviation Claims team's operations, drive performance and support the senior leader.

This senior, hands-on role focuses on business operations, team leadership, working capital, client and broker relationships and business development, with a three-day-a-week office presence.

You'll work with an experienced team of Aviation Loss Adjusters to keep the practice moving and help shape the future of insurance at Sedgwick.