Project Managed Claims Coordinator - Agricultural Subsidence Specialist

Sedgwick Claims Management Services Ltd; United Kingdom; Hybrid; GBP 90,000 - 110,000; Full time

Benefits offered by this job

SIPP

Holidays 25 days + bank holidays

Flexible work from office or home

Private healthcare

Life assurance

Employee assistance programme

Wellbeing apps

Group income protection

Job summary

Sedgwick Claims Management Services Ltd in the United Kingdom is seeking a Project Managed Claims Coordinator – Agricultural Subsidence Specialist. This desk-based role handles complex subsidence claims up to about £100k, coordinating with building consultants, suppliers and policyholders to deliver timely outcomes.

You will be highly organised, a strong communicator, and capable of managing multiple claims and projects.

Qualifications

• Experience with subsidence claims or related property claims.
• Excellent communication skills with customers, policyholders and colleagues.
• Strong time management to handle multiple claims and projects.
• Customer-focused approach with professional conduct.
• Integrity and professionalism in sensitive information handling.

Responsibilities

• Own the claim journey from first notification to resolution with empathy and clarity.
• Collaborate with building consultants and suppliers to ensure timely, cost-effective decisions.
• Use digital tools to track milestones, keep stakeholders informed and on track.
• Coordinate with clients, adjusters and internal teams for consistency and excellence.
• Identify opportunities for recovery, detect potential fraud, and support process improvements.

Skills

Subsidence claims

Communication skills

Time management

Customer focus

Integrity

Education

Cert CII

Cert CILA

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Project Managed Claims Coordinator - Agricultural Subsidence Specialist

Job Location: United Kingdom

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have an exciting opportunity for a Project Managed Claims Coordinator to join our dedicated team, handling agricultural subsidence claims. This is a desk-based role with real influence – you’ll be the engine behind the scenes, coordinating complex claims (typically up to £100k). The successful candidate will be highly organised, an excellent communicator, and capable of managing multiple claims and projects simultaneously. You will be self‑motivated, adaptable and customer‑focused, with the ability to build strong relationships with policyholders, suppliers and colleagues alike. Flexibility, a proactive mindset and enthusiasm for delivering exceptional customer outcomes are essential. This is an exciting and rewarding opportunity to play a vital role within a motivated and supportive team, offering excellent development opportunities for those looking to build a career within the claims industry.

If you're passionate about helping customers and enjoy coordinating projects to successful outcomes, we'd love to hear from you.

What you’ll be doing

• Own the claim journey – Be the main point of contact for customers, guiding them with empathy and clarity from first notification to resolution.
• Drive outcomes – Work closely with building consultants and suppliers to ensure timely, cost‑effective decisions that balance customer needs with client expectations.
• Lead with insight – Use digital tools and proactive communication to keep claims on track, milestones met, and stakeholders informed.
• Collaborate and influence – Build strong relationships with clients, adjusters, and internal teams to ensure consistency and excellence across the board.
• Spot opportunities – Identify fraud and recovery potential, and contribute to continuous improvement in claims handling.

What the skills you will have when you apply

• Technical know‑how – Ideally, you’ll have experience with subsidence claims and be working towards Cert CII or Cert CILA qualifications.
• Exceptional communication skills – You’re confident, clear, and compassionate, able to build trust with customers and colleagues alike.
• Top‑tier time management – You’re organised, self‑motivated, and thrive in a fast‑paced environment where you manage your own workload.
• Customer‑first mindset – You go the extra mile to support people through challenging situations, always aiming for the best possible outcome.
• Integrity and professionalism – You uphold high ethical standards and handle sensitive information with care.

What we’ll give you for this role

Remuneration & more Competitive salary taking into account skills, experience and qualifications

• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
• Health & support Private healthcare plan (including pre‑existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Wellbeing and digital GP apps
• Group Income Protection
• Other benefits
• Voluntary flexible benefits – green car scheme, health assessment, travel insurance, dental cover, cycle to work scheme, season ticket loan
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You’ll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses.

This isn't just a job; it's an opportunity to shape the future of insurance.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

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Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI‑enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com