Senior Business Change Manager

Cornerstone; London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

A leading company in the utilities sector is seeking a Business Change Manager to lead transformation initiatives as part of a five-year programme. Working in a hybrid role, you will ensure successful delivery through effective change management strategies, stakeholder engagement, and building change capability.

Benefits

Competitive pension scheme

Enhanced maternity/paternity pay

Life assurance

HolidayPlus

Cycle2work Scheme

Qualifications

• Extensive experience in business change management within complex environments.
• Strong knowledge of change management frameworks (Prosci, ADKAR).
• Proven ability to manage large-scale transformation initiatives.

Responsibilities

• Develop and lead change strategies aligning with programme goals.
• Conduct impact assessments on people, processes, and technology.
• Track and report on change readiness and adoption.

Skills

Stakeholder management

Change management methodologies

Analytical skills

Communication skills

Problem-solving skills

Education

Relevant qualifications in change management

Job description

Business Change Manager

(Fixed-Term Contract / Secondment Until May 2028)

London | Competitive Salary

Full-time | Hybrid/Office based with limited UK travel

Competitive pension scheme – Enhanced maternity/paternity pay – Life assurance – HolidayPlus – Cycle2work Scheme & more

REQ4964

We’re at a big turning point at SGN.

The world is changing fast — expectations from customers, communities, regulators and our stakeholders are rising. Technology is moving quicker than ever. We need to catch up and then stay ahead if we want to be the best GDN in the UK. We need to make sure we’re set up for success. We’re already making great progress with a new CEO and Executive Team, a new COO function and we’ve just moved from five to nine regions in our Southern network, creating closer communities for our people. We’ve opened a Business Services Centre, giving everyone easier access to the services they need, and we’ve brought in 550 new vans, with hundreds more on the way.

But this is just the beginning. We’re focusing on three big goals:

• Supporting our frontline first
• Cutting waste, not corners
• Working smarter, together

We’ve already started work on a five-year programme that will help us achieve our goals, and our journey will continue over the next 3-4 years.

We’re now offering fantastic opportunities for colleagues to help us on this exciting journey.

The Business Change Manager will be responsible for driving and coordinating change management activities across the COO function. This leadership role ensures that all change initiatives are effectively planned, prioritised, and embedded, supporting successful delivery across the broader S&EO transformation portfolio.

We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here’s how you will contribute…

About the Role

We are seeking an experienced and strategic Business Change Manager to lead the design, planning, and execution of business change initiatives that support the successful delivery of key programmes and projects. In this role, you will work closely with senior stakeholders to ensure people, processes, and systems are aligned to achieve sustainable change and deliver business value.

You will play a critical role in building change capability, fostering stakeholder engagement, and ensuring that change is adopted effectively across the organisation

Key Responsibilities

• Develop and lead change strategies and plans that align with programme goals, ensuring change initiatives are delivered effectively and sustainably.
• Conduct impact assessments to understand the effects of change on people, processes, and technology.
• Design and deliver tailored change interventions, including stakeholder engagement, communication plans, training, and readiness activities.
• Build strong relationships with key stakeholders to foster commitment, manage resistance, and ensure alignment with business priorities.
• Provide expert advice and coaching on change management best practices to project teams and business leaders.
• Collaborate with project and programme managers to integrate change management activities into overall delivery plans.
• Track and report on change readiness, adoption, and benefits realisation.
• Champion a culture of continuous improvement and change capability across the organisation.

What We’re Looking For

• Extensive experience in business change management within complex, multi-stakeholder environments.
• Strong knowledge of change management methodologies and frameworks (e.g., Prosci, ADKAR, Kotter).
• Excellent stakeholder management, communication, and influencing skills at all levels of the organisation.
• Proven ability to lead and manage the people side of change through large-scale transformation initiatives.
• Experience working within project and programme delivery structures, with an understanding of governance, risk, and planning.
• Strong analytical and problem-solving skills.
• Relevant qualifications in change management or related disciplines (e.g., Prosci Certified Change Practitioner) are highly desirable.
• (Highly Desirable) Experience with highly complex people change
• (Highly Desirable) Experience working in an operational setting within Utilities sector

Not sure you meet every requirement?

Research shows some people – particularly women and those from underrepresented backgrounds – may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives.

If this role interests you but you’re not sure you tick every box, we’d still love to hear from you. You might be just who we’re looking for – now or in the future.

Why SGN?

SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm.

About us | Benefits |Diversity and inclusion

If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.

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