Senior Business Analyst & Business Analyst (Fixed Term)

University of Bath; Bath; On-site; GBP 39,000 - 57,000; Full time

Benefits offered by this job

Free counselling services

Cycle to work scheme

Electric vehicle salary sacrifice

Staff discount at Team Bath gym

Generous pension schemes

Generous annual leave

Professional development opportunities

Free entry to local museums

Reward package for diverse workforce

Job summary

University of Bath invites applications for a Senior Business Analyst and a Business Analyst (Fixed Term) to join the Strategic Projects Office. You will shape CRM developments, work across the university with stakeholders, and translate strategic aims into actionable analysis and recommendations.

At Grade 7/8, you will lead discovery, requirements, testing, and governance, mentoring others while partnering with executive-level leadership to realise benefits and sustainable change.

Qualifications

• Experience applying business analysis methods in a large, complex organisation.
• Ability to map business processes and craft user stories with acceptance criteria.
• Proven ability to engage and influence diverse stakeholders, from staff to executives.
• Experience mentoring junior analysts and building organisational analytics capability.

Responsibilities

• Support discovery and analysis of business needs and requirements for CRM projects.
• Map processes, create user stories with acceptance criteria, and explore options.
• Lead data discovery and readiness for supplier-delivered CRM solutions.
• Coordinate user testing and governance with stakeholders to secure decisions.
• Advise senior leaders on feasibility, impact, benefits and risk.
• Mentor less experienced Business Analysts within the SPO team.

Skills

CRM experience

Business analysis

Stakeholder engagement

Mentoring

Requirements gathering

Tools

CRM software

Job description

Senior Business Analyst & Business Analyst (Fixed Term)

Job title Senior Business Analyst & Business Analyst (Fixed Term)

Department Planning, Performance & Strategic Change

Salary Starting from £38,784, rising to £56,535

We are seeking experiencedBusiness Analysis professionals with Customer Relationship Management (CRM) System experience at both Business Analyst and Senior Business Analystlevel to join the Strategic Projects Office within the PPSC. These roles will play a critical part in shaping and delivering the University’s CRM Future Project.

Whether operating at practitioner level or providing strategic leadership, you will apply strong business analysis expertise to help the University make informed decisions, realise benefits, manage risk and deliver sustainable change.

The Roles

As part of the SPO Business Analysis team, you will work closely with stakeholders across the University to support the scoping, analysis, and delivery of the next phase of the CRM Future Project, which is scheduled to run until December 2027. You will play a key role in delivering business-critical CRM systems, working collaboratively with operational colleagues, internal specialists and technical teams, as well as external suppliers.

You will apply your strong business analysis expertise to help the Project Team understand business needs and shape the design and implementation of solutions that deliver productivity improvements, operational efficiencies, and increased staff and student satisfaction. Your contribution will enable and University to make informed decisions, realise benefits, manage risk and deliver sustainable change.

At Grade 7, you will:

• Work with the project team and key stakeholders to support the discovery and analysis of Business Needs and requirements.
• Apply established business analysis techniques to map processes, create User Stories with Acceptance Criteria and explore solution options.
• Lead the discovery of operational data and process readiness for supplier-delivered CRMs,
• Facilitate effective user testing of new CRM systems.
• Engage with and influence a wide range of stakeholders to gather insight and support effective decision‑making.
• Contribute analysis that underpins successful project delivery, assurance and benefits realisation.

At Grade 8, you will play a strategic leadership role and will:

• Engage directly with University Executive Board members as well as senior Project Leads and Project Board members.
• Translate strategic aims and objectives into practical, deliverable outcomes
• Define and lead business analysis activity within the CRM Future Project, establishing clarity, shaping options and making evidence‑based recommendations.
• Advise senior leaders on feasibility, impact, benefits and risk.
• Take responsibility for Business Analyst work planning and the quality of business analysis outputs across the Project.
• Mentor, support and advise less experienced Business Analysts within the SPO team to help build business analysis capability across the organisation.
• Support governance boards with high‑quality analysis, insight and documentation.

At the strategic level, the Senior Business Analyst is not only documenting requirements, but actively shaping university‑wide decisions and long‑term transformation initiatives.

About You

To succeed as a Business Analyst, you will:

• Have sound knowledge of business analysis methods and experience applying them within a large, complex organisation.
• Have skills and experience in business process mapping using appropriate tools and techniques.
• Be proficient at engaging with and influencing a range of stakeholders.
• Enjoy working collaboratively as part of a high‑performing team.

To succeed as a Senior Business Analyst, you will:

• Bring credibility, resilience and expertise to lead business analysis activity within complex strategic projects.
• Have extensive experience of business process mapping and analytical techniques.
• Be highly proficient at engaging with and influencing stakeholders, including at senior leadership level.
• Have excellent interpersonal skills and the ability to build trusted working relationships across senior and operational teams.
• Be motivated to coach and mentor others and help build organisational capability.

Be part of a team driving ambitious, institution‑wide change. At PPSC , we bring strategy, insight, planning and delivery together to build a high‑performing, forward‑looking organisation. We work collaboratively across the University to turn strategic ambitions into reality, guided by our principles of collaboration, clarity and capability.

The Business Analysis team provides a wide range of services, including:

• Business relationship management
• Root cause analysis
• Business and capability modeling
• Requirements management
• Business readiness and testing support
• Enabling services

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under‑represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Free counselling services through Health Assured
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff discounts on postgraduate tuition fees
• Staff discount on language courses
• Generous employer contributory pension schemes
• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
• Free entry to the Holburne Museum in Bath
• An excellent reward package that recognises the talents of our diverse workforce

Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.

Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.