Business Analyst

NHS Professionals; Hemel Hempstead; Hybrid; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Generous annual leave (27 days + bank)

Pension contributions up to 10%

Life Assurance

Group Income Protection

Wellbeing Programme

Employee Assistance Programme

Employee discounts platform

Talent management & development

Values Star of the Month award

Job summary

NHS Professionals is seeking an experienced Business Analyst to join the Enterprise Change team. You will lead analysis across technology and operational change projects, facilitate workshops, and translate business needs into actionable requirements while working with stakeholders to achieve successful delivery.

The role is predominantly home-based with occasional travel to the office for meetings and workshops.

Qualifications

• Proven track record as a Business Analyst delivering transformation across technology and operations.
• Experience in facilitating workshops and translating business needs into clear requirements.
• Strong stakeholder engagement and communication across all levels.
• Experience with Agile, Waterfall and hybrid delivery methodologies.
• Proficient in process mapping, gap analyses and impact assessments.
• Experience in testing support and business readiness for BAU handover.
• Active contributor to BA and Programme/Project Communities of Practice.

Responsibilities

• Lead business analysis across technology and operational change projects.
• Work with stakeholders to understand business needs and identify solutions.
• Facilitate workshops and translate business needs into clear requirements.
• Develop process maps, gap analyses and impact assessments.
• Work closely with Project and Programme Managers to support successful delivery.
• Support testing, business readiness and the transition of projects into BAU.
• Identify opportunities for process improvement, automation and digitisation.
• Maintain clear documentation, governance and requirements traceability.
• Build strong relationships with internal and external stakeholders.

Skills

Process modelling

Requirements definition

Workshop facilitation

Stakeholder engagement

Agile methodologies

Waterfall methodologies

Hybrid delivery

Data analysis

Problem solving

Communication

Education

Bachelor's degree in a relevant field

Tools

Visio

Lucidchart

Miro

Mural

Azure DevOps

Asana

JIRA

Confluence

PowerBI

Job description

About The Role

Ready to make a difference where it really matters?

As a Business Analyst within our newly formed Enterprise Change team, you’ll help deliver projects that improve how NHS Professionals supports NHS Trusts.

We’re looking for experienced Business Analysts who are proactive, collaborative and ready to roll up their sleeves and make a difference.

Location: Predominantly home-based, with occasional travel to the office required for meetings, workshops and other business needs.

About the Enterprise Change Team

• A newly formed team delivering NHSP’s Enterprise Change Portfolio.
• We work across technology and operations to deliver meaningful improvements.
• We bring people together to understand problems, find solutions and deliver change.
• We’re focused on supporting NHSP’s future ambitions.

About the Team

• Delivering NHSP’s Enterprise Change Portfolio.
• Supporting improvements across technology and operations.
• Turning business challenges into practical solutions.
• Helping shape NHSP’s future.

Key Responsibilities:

• Lead business analysis across technology and operational change projects.
• Work with stakeholders to understand business needs and identify solutions.
• Facilitate workshops and translate business needs into clear requirements.
• Develop process maps, gap analyses and impact assessments.
• Work closely with Project and Programme Managers to support successful delivery.
• Support testing, business readiness and the transition of projects into BAU.
• Identify opportunities for process improvement, automation and digitisation.
• Maintain clear documentation, governance and requirements traceability.
• Build strong relationships with internal and external stakeholders.

About The Candidate

To be successful in this post you will need to demonstrate:

Essential:

• Proven track record as a Business Analyst delivering transformation across technology and operations.
• Strong skills in process modelling, requirements definition, and solution design.
• Confident facilitator of workshops and collaborative sessions, with a constructive and challenging approach.
• Excellent stakeholder engagement and communication across all levels.
• Skilled in Agile, Waterfall, and hybrid delivery methodologies.
• Strong analytical thinking and problem-solving abilities.
• Experience in benefits tracking, testing support, and business readiness for BAU handover.
• Active contributor to Business Analysis and Programme/Project Communities of Practice.
• Proficient user of tools such as Visio, Lucidchart, Miro / Mural, Azure DevOps / Asana, JIRA, Confluence, PowerBI etc.

Desirable:

• BCS or IIBA Business Analysis certification.
• Experience in NHS, healthcare, or large-scale transformation programmes.
• Exposure to service design, user research, or product management.
• Understanding of data analysis, data-driven decision-making, and alignment with organisational data strategy.

About Us

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance with the ability to buy and sell - 27 days per year, plus bank holidays
• A commitment to talent management & development
• Values Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
• Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
• Life Assurance
• Group Income Protection
• Wellbeing Programme
• Employee Assistance Programme
• Employee Engagement & discounts platform

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

NHSP is committed to being an inclusive employer of choice, working with a variety of partner organisations which provide valuable insights and best practice. We are accredited as a Top Employer by the Top Employers Institute and recognised as one of the Sunday Times Best Places to Work. As part of our ongoing commitment to equity, diversity and inclusion, we have been awarded the Race Equality Code Quality Markand are a signatory of Disability Confident, Menopause Pledge and Mental Health at Work Commitment.

Equality, Diversity & Inclusion (EDI)

As part of our commitment to EDI, as well as having a number of related staff support networks and calendar of activities, NHS professionals is also working to the following aims:

• To ensure we become an inclusive recruiter of choice, encompassing a fully diverse workforce, which truly reflects society
• To proactively embed the EDI agenda, in a meaningful way, in all that it does
• To create a psychologically safe environment in which everyone can thrive and be at their best
• To actively support and Include disabled people as part of our commitment to the Disability Confident scheme, including offering an interview to applicants to who meet the minimum criteria and choose to apply under the scheme.

We particularly welcome applications from people from minority groups and will provide support to ensure an equitable process.