Senior Brokerage Officer

Hampshire County Council; Winchester; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Health Assured EAP

Local Government Pension Scheme

Generous annual leave

Job summary

Hampshire County Council is seeking a Senior Brokerage Officer to help people leave hospital safely and secure appropriate long-term care arrangements. You will work within the Adults’ Health and Care Brokerage Team, balancing complex caseloads with leadership responsibilities.

The role involves collaboration with hospitals, social care and providers to deliver timely discharges and continuous service improvements, while ensuring high-quality, cost-effective care tailored to individual needs.

Qualifications

• Experience working within adult social care, health, brokerage or related service environment.
• Knowledge of Residential and Nursing Care services and hospital discharge challenges.
• Experience managing complex casework and coordinating services for positive outcomes.
• Ability to communicate confidently, build relationships, influence and negotiate effectively.
• Comfort with handling sensitive conversations with professionalism and empathy.

Responsibilities

• Manage a complex caseload to secure suitable Residential and Nursing Care placements meeting assessed needs and support timely hospital discharge.
• Provide guidance and support to Brokerage Officers, resolving complex sourcing challenges and escalations.
• Build partnerships with hospitals, social care teams, care providers and stakeholders to support timely discharges and service improvement.
• Represent the Brokerage Service at meetings, contributing to collaborative decision-making and problem-solving.
• Lead sensitive conversations with individuals, families, representatives and providers with clarity and compassion.
• Negotiate with providers and operational teams to secure cost-effective, high-quality long-term care solutions.
• Use performance data to identify trends, inform decisions, elevate pressures, and support service improvements.
• Broker suitable care packages and placements, ensuring value for money while maintaining quality and meeting requirements.

Job description

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Senior Brokerage Officer

Job Reference: HCC625330

Salary Range: £34,273 - £37,570 per annum

Contract Type: Permanent

Closing Date: 23 November 2026

Interview Date: 2 or 3 December 2026

The Role:

Join our diverse and dynamic Adults’ Health and Care Brokerage Team as a Senior Brokerage Officer and play a vital role in helping people leave hospital safely and receive the care and support they need.

As part of Brokerage and the wider Payments and Customer Financial Interactions Service, our Hospital Liaison function works closely with Acute and Community Hospitals, Adult Social Care teams, families, and care providers to secure appropriate long-term care arrangements for adults with eligible social care needs.

In your role you’ll combine complex case management with leadership responsibilities, supporting colleagues, resolving challenging sourcing issues and working collaboratively with a wide range of partners. Through your expertise and influence, you'll help ensure people receive the right care, in the right place, at the right time, while contributing to the effective operation and continuous improvement of the Brokerage Service.

What you’ll do:

• Manage a complex caseload, securing suitable Residential and Nursing Care placements that meet assessed needs and support timely hospital discharge.
• Provide guidance and support to Brokerage Officers, helping to resolve complex sourcing challenges and escalations.
• Build strong partnerships with hospitals, social care teams, care providers and other stakeholders to support timely discharges and service improvement.
• Represent the Brokerage Service at meetings, contributing to collaborative decision-making and problem-solving.
• Confidently lead sensitive and complex conversations with individuals, families, representatives and providers.
• Negotiate with providers and operational teams to secure high-quality, cost-effective long-term care solutions that support individual outcomes and deliver value for money.
• Use performance data and management information to identify trends, inform operational decisions, elevate emerging pressures, support service improvements and deliver value-for-money outcomes.
• Play a key role in brokering suitable care packages and placements, ensuring services offer value for money while maintaining quality and meeting individual requirements.

What we’re looking for:

• Experience working within adult social care, health, brokerage or a related service environment.
• Knowledge of Residential and Nursing Care services and the challenges associated with hospital discharge.
• Experience managing complex casework and coordinating services to achieve positive outcomes.
• The ability to communicate confidently and compassionately, build strong working relationships, and influence and negotiate effectively.
• Confidence in handling challenging situations and sensitive conversations with professionalism and empathy.
• Strong analytical and problem-solving skills, with the ability to make informed decisions and identify practical solutions.
• The ability to prioritise competing demands, support colleagues and thrive in a fast-paced environment.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other roles you may have experience of may include: Senior Health and Care Broker, Senior Community Care Broker, Lead Health and Care Broker, Senior Care Placement Officer, Senior Brokerage and Placements Officer, Senior Domiciliary Care Specialist, Senior Community Care Broker, Senior Social Care Procurement Officer, Senior Care Placement Coordinator, Senior Care Placement Officer

• Make a direct impact by helping people access the right care and support at the right time.
• Play a key role in supporting safe and timely hospital discharges across Hampshire.
• Join a supportive, collaborative and experienced team that values knowledge-sharing and continuous improvement.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here .

Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender re‑assignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.