Client Affairs Officer

Hampshire County Council; Winchester; Hybrid; GBP 34,000 - 38,000; Full time

Job summary

Hampshire County Council in Winchester is looking for a Client Affairs Officer to join the Adults’ Health and Care team. You will manage a caseload under Deputyship and Appointeeship services, ensuring assets are safeguarded and income is maximised.

The role requires strong communication, numeracy and IT skills, and the ability to work with clients, families and professionals. Applicants must understand the Mental Capacity Act and be prepared to travel within Hampshire.

Qualifications

• Knowledge of benefits payable by DWP and other agencies.
• 1
• Understanding of issues affecting people lacking capacity.
• Excellent verbal and written communication.
• Strong numeracy, budgeting, and IT skills.
• Ability to work independently and manage workload.
• Professional curiosity and innovation.
• Confidence to challenge on behalf of clients.

Responsibilities

• Be responsible for a caseload of clients, ensuring their income is maximised and their assets are safeguarded from abuse and exploitation.
• Empower clients to make decisions where possible, or make decisions in their best interests with regard to their known beliefs, wishes, and preferences in accordance with the Mental Capacity Act.
• Work closely with clients, their relatives, carers, and professional support to manage resources effectively to meet their needs and improve their quality of life.
• Visit clients to develop and maintain effective relationships and gain insight into their needs and aspirations.

Skills

Benefits knowledge

Mental Capacity Act

Communication skills

Numeracy budgeting

IT skills

Independent working

Job description

Client Affairs Officer

Job Details

• Job Reference: HCC625133
• Salary Range: £34,273 - £37,570 per annum
• Work Location: Elizabeth II Court, Winchester (Hybrid Working)
• Hours per week: 37
• Contract Type: Permanent
• Closing Date: 1 November2026

The Role

Our Client Affairs Team within Adults’ Health and Care provide a Deputyship and Appointeeship service of last resort for adults who have been assessed as lacking capacity to manage their own property and financial affairs.

What you’ll do:

• Be responsible for a caseload of clients, ensuring their income is maximised and their assets are safeguarded from abuse and exploitation.
• Empower clients to make decisions where possible, or make decisions in their best interests with regard to their known beliefs, wishes, and preferences in accordance with the Mental Capacity Act.
• Work closely with clients, their relatives, carers, and professional support to manage resources effectively to meet their needs and improve their quality of life.
• Visit clients to develop and maintain effective relationships and gain insight into their needs and aspirations.

What we’re looking for:

• A working knowledge of benefits payable by the Department for Work and Pensions and other agencies, including eligibility and entitlement.
• An understanding of the issues affecting people who lack capacity to manage their property and financial affairs.
• Excellent verbal and written communication skills.
• Strong numeracy, budgeting, and IT skills.
• Confidence to work independently, organise and prioritise workload, and manage conflicting demands and deadlines.
• Professional curiosity, creativity, and innovation to ensure the best outcomes for clients.
• Confidence to challenge the accepted or expected view when advocating on behalf of clients.

Why join us?

• Be part of a professional and highly committed team dedicated to making a positive difference in our clients' lives.
• Engage in meaningful and rewarding work that makes a real impact, while enjoying the uniqueness this role offers.
• We offer supportive development opportunities to enhance your skills, knowledge and wellbeing.
• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note:We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other roles you may have experience of may include: Client Services Specialist, Client Relations Manager, Client Relations Officer, Client Relations Advisor, Customer Service Coordinator, Client Engagement Officer, Client Support Manager, Client Support Officer, Client Support Advisor, Client Account Manager, Client Account Advisor, Client Liaison Officer.

Travel Requirements:

You will be required to travel to various locations within Hampshire, and it is essential that you have a current drivers’ licence and access to a reliable vehicle on a regular basis.

Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

Additional Information:

Client Affairs Officer Candidate Pack

Vetting Requirements:

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

For general enquiries, please contact [e-mail]

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.