Brokerage Officer

Derby City Council; East Midlands; Hybride; GBP 39 000 - 41 000; Plein temps

Avantages offerts par ce poste

LGPS pension

Team Derby Rewards

Tusker Car Benefit Scheme

Generous annual leave

Hybrid working

Résumé du poste

Derby City Council invites applications for a Brokerage Officer to support hospital discharge and arrange person-centred care packages across Derby City. You will collaborate with Adult Social Care, NHS colleagues, care providers and Local Authorities to ensure timely and effective discharge and care planning.

Key duties include negotiating costs, maintaining records and delivering excellent customer service while balancing customer needs with service requirements in a busy environment.

Qualifications

• Experience of purchasing care services, commissioning support arrangements, or admin, financial and IT skills in a busy setting.
• Understanding of health, social care, regulated services and community sectors, especially brokerage or placement roles.
• Knowledge of National Minimum Standards and Ofsted requirements for Children’s Social Care and CQC for Adults Social Care.
• Strong negotiation skills to secure value for money while meeting assessed needs.
• Excellent communication and relationship building with colleagues, NHS partners, Local Authorities and providers.
• Strong problem-solving abilities to identify practical solutions in complex cases.
• Commitment to delivering excellent customer service and managing expectations.
• Experience using Microsoft Office (Word, Excel, PowerPoint, Outlook, Access) and learning service systems.

Responsabilités

• Coordinate and arrange care packages, placements and support services meeting customers’ needs.
• Negotiate funding rates and placement costs to achieve value for money.
• Maintain accurate records of care packages requested, arranged, amended and ended.
• Develop and sustain positive relationships with Social Care, NHS, Local Authorities and care providers.
• Provide high-standard customer service with timely, professional communication.

Connaissances

Negotiation

Communication

Stakeholder relations

Problem solving

Microsoft Office

Teamwork

Outils

Microsoft Word

Excel

PowerPoint

Outlook

Access

Description du poste

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary: Grade H £38,510 - £41,177 a year

Location: Council House with hybrid working

Hours: 37 hours a week

Working hours: Full time

Closing Date: 16/11/2026

DBS Requirement: Basic DBS

Contract Type: Permanent

We have an exciting new opportunity to join the all-aged People’s Brokerage Unit as a Brokerage Officer. This role will mainly focus on supporting the hospital discharge process.

As a Brokerage Officer, you will play a crucial role in supporting Adult Social Care and NHS colleagues by identifying, arranging, and securing suitable packages of care and support for customers across Derby City, ensuring customers receive the right care and support upon discharge from hospital. You will work closely with Social Care colleagues, NHS colleagues, care providers, and other stakeholders to ensure that the needs of our customers are met effectively and efficiently.

Working closely with Adult Social Care, NHS colleagues, care providers, and other stakeholders, you will coordinate and arrange appropriate care packages, placements, and support services that meet individuals' needs while maintaining efficient patient flow.

You will develop and maintain positive relationships with a wide range of stakeholders, including care providers and Local Authority partners, and will be responsible for negotiating funding rates and placement costs to secure suitable and cost-effective support solutions. The role requires strong problem‑solving skills, sound judgement, and the ability to manage complex situations, balancing customer needs with service requirements while delivering excellent customer service throughout the brokerage process.

We are an enthusiastic, friendly, and supportive team who strive to achieve the best outcomes for all our customers.

If you have excellent communication and relationship building skills, work well as part of a team, are resilient, customer focused, and enjoy finding solutions to challenges, we welcome you to submit your application for this rewarding opportunity.

The Opportunity

Securing safe, suitable, and person centred packages of care and support for customers across Adult Social Care, with a particular focus on supporting timely and effective hospital discharges.

Working closely with operational colleagues, NHS partners, care providers, and other professionals to ensure services are identified, secured, and arranged appropriately and within agreed timescales.

Negotiating care package costs and provider rates within agreed pricing frameworks to achieve value for money while ensuring customers receive the care and support required to meet their assessed needs.

Using problem solving skills and professional judgement to identify suitable solutions where services may be limited, complex, or difficult to source, ensuring positive outcomes for customers and the wider system.

Updating and maintaining accurate records for care packages requested, arranged, amended, and ended, ensuring information is recorded on relevant systems, databases and spreadsheets to support reporting and performance monitoring.

Building and maintaining positive working relationships with internal and external colleagues, including Social Care teams, NHS partners, Local Authorities and care providers.

Providing a high standard of customer service by communicating effectively with stakeholders, managing expectations, and responding to enquiries in a professional, timely and customer focused manner.

About you

Experience of purchasing care services, commissioning support arrangements, or demonstrable administrative, financial, and IT skills within a busy customer focused environment.

An understanding of the operating environment within health, social care, regulated services and the community and voluntary sectors, particularly within a brokerage, commissioning or placement role.

Knowledge of National Minimum Standards and Ofsted requirements for Children’s Social Care and CQC for Adults Social Care.

Strong negotiation skills, with the ability to secure care and support services that deliver value for money while meeting customers’ assessed needs.

Excellent communication and relationship building skills, with the ability to develop effective working relationships with colleagues, NHS partners, care providers, Local Authorities and other stakeholders.

Strong problem‑solving skills, with the ability to identify practical solutions, manage competing priorities and make informed decisions in complex situations.

A commitment to delivering excellent customer service, with the ability to communicate professionally, manage expectations and achieve positive outcomes for customers.

Experience of using Microsoft Office applications, including Word, Excel, PowerPoint, Outlook and Access, together with the ability to learn and use service specific systems and databases.

The ability to work effectively as part of a team whilst also managing your own workload in a fast paced and demanding environment.

Who We Are

At Derby City Council, we're proud to deliver over 250 essential services that support our residents, communities and businesses. Guided by our vision to create an Inclusive, Green, Growing and Vibrant City, we put people at the heart of everything we do.

Our values shape how we work every day. We believe in Great People, One Team, we're Bold in embracing change, Strong in delivering for our communities and We Care about making a positive difference.

Join us and you'll be part of an ambitious, collaborative organisation where you can develop your career while helping to shape Derby’s future.

Why join Derby City Council?

At Derby City Council, you'll have the opportunity to make a real difference while building a rewarding career in an organisation that values, supports and invests in its people.

Alongside the opportunity to help shape the future of Derby, you'll benefit from a comprehensive range of employee benefits, including:

Financial Benefits

• Local Government Pension Scheme (LGPS) – a secure, defined benefit pension with life cover
• Team Derby Rewards – discounts across a wide range of retail, leisure and lifestyle brands
• Tusker Car Benefit Scheme – a salary sacrifice scheme for leasing a brand‑new, fully maintained and insured vehicle

Work-Life Balance

• Generous annual leave, starting at 27 days and rising to 32 days after five years' service (plus bank holidays, depending on your contract)
• The option to purchase additional annual leave
• Flexible and hybrid working arrangements for many roles
• Flexible retirement options, where eligible
• Support for colleagues with caring responsibilities

Learning and Development

• Learning and development opportunities, with regular career conversations to support your growth
• Leadership and management development programmes, mentoring and professional qualifications
• Modern workspaces designed to support collaboration, productivity and wellbeing

Health and Wellbeing

• Employee Assistance Programme, wellbeing support and a year‑round wellbeing calendar
• Free annual flu vaccinations
• Cycle2Work Scheme and free cycle training

Community and Inclusion

• Up to 15 hours of volunteering leave each year
• Recognition through initiatives including the Here for Derby Awards and Long Service Awards
• The opportunity to join one of our Employee Networks, including LGBTQ+, Disabled Employees and Carers, Black, Asian and Minority Ethnic Employees and Neurodiversity

At Derby City Council, we believe our people are our greatest strength. Whatever stage you're at in your career, you'll be joining an inclusive organisation where you'll be supported to develop, feel valued and make a meaningful difference to the communities we serve.

Some benefits are dependent on your role, contract or length of service.

Important Information

Links to the full Job Description and Person Specification are available below.

Equality, Diversity and Inclusion

At Derby City Council, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds and believe our workforce should reflect the diverse communities we serve.

As a Disability Confident Leader, disabled applicants who meet the essential criteria for the role can choose to apply through our Guaranteed Interview Scheme.

We are also proud to hold the Ministry of Defence Employer Recognition Scheme Silver Award, recognising our commitment to supporting serving personnel, veterans and their families. Members of the Armed Forces community, veterans and their close family members who meet the essential criteria are also eligible for our Guaranteed Interview Scheme.

If you need any reasonable adjustments at any stage of the recruitment process, including during your application, interview or onboarding, we'll work with you to provide the support you need.

If you have any questions about this vacancy or need assistance with your application, please contact the Recruitment Team on 01332 640844 (Relay UK: 18001 01332 640844) or email [e-mail].

Please see here for Job Description

Please see here for Person Specification

Please see Declaration Form for CV Applications here

Please see Equalities Form for CV Applications here

Please see here for DBS Code of Conduct