Senior Brokerage Officer HCC625330

Hampshire County Council; Winchester; Hybrid; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Health Assured EAP

LGPS (Local Government Pension Scheme)

Generous annual leave

Occupational sick pay

Job summary

Hampshire County Council is seeking a Senior Brokerage Officer to support timely hospital discharges and secure appropriate long-term care solutions for adults with care needs.

You will manage complex caseloads, lead Brokerage Officers, and build strong partnerships with hospitals, social care teams, and care providers. The role emphasizes value-for-money, quality, and collaborative problem-solving within a hybrid working pattern.

Qualifications

• Experience working within adult social care, health, brokerage or a related service environment.
• Experience managing complex casework and coordinating services to achieve positive outcomes.
• Strong communication, negotiation, and analytical skills.
• Ability to lead and support colleagues in a fast-paced environment.

Responsibilities

• Manage a complex caseload, securing suitable Residential and Nursing Care placements that meet assessed needs and support timely hospital discharge.
• Provide guidance and support to Brokerage Officers, helping to resolve complex sourcing challenges and escalations.
• Build strong partnerships with hospitals, social care teams, care providers and other stakeholders to support timely discharges and service improvement.
• Represent the Brokerage Service at meetings, contributing to collaborative decision-making and problem-solving.
• Confidently lead sensitive and complex conversations with individuals, families, representatives and providers.
• Negotiates with providers and operational teams to secure high-quality, cost-effective long-term care solutions that support individual outcomes and deliver value for money.
• Use performance data and management information to identify trends, inform operational decisions, elevate emerging pressures, support service improvements and deliver value-for-money outcomes.
• Play a key role in brokering suitable care packages and placements, ensuring services offer value for money while maintaining quality and meeting individual requirements.

Skills

Adult social care experience

Complex case management

Negotiation

Analytical thinking

Communication

Leadership

Job description

Join our diverse and dynamic Adults’ Health and Care Brokerage Team as a Senior Brokerage Officer and play a vital role in helping people leave hospital safely and receive the care and support they need.

As part of Brokerage and the wider Payments and Customer Financial Interactions Service, our Hospital Liaison function works closely with Acute and Community Hospitals, Adult Social Care teams, families, and care providers to secure appropriate long-term care arrangements for adults with eligible social care needs.

In your role you’ll combine complex case management with leadership responsibilities, supporting colleagues, resolving challenging sourcing issues and working collaboratively with a wide range of partners. Through your expertise and influence, you'll help ensure people receive the right care, in the right place, at the right time, while contributing to the effective operation and continuous improvement of the Brokerage Service.

What you’ll do:

• Manage a complex caseload, securing suitable Residential and Nursing Care placements that meet assessed needs and support timely hospital discharge.
• Provide guidance and support to Brokerage Officers, helping to resolve complex sourcing challenges and escalations.
• Build strong partnerships with hospitals, social care teams, care providers and other stakeholders to support timely discharges and service improvement.
• Represent the Brokerage Service at meetings, contributing to collaborative decision-making and problem-solving.
• Confidently lead sensitive and complex conversations with individuals, families, representatives and providers.
• Negotiates with providers and operational teams to secure high-quality, cost-effective long-term care solutions that support individual outcomes and deliver value for money.
• Use performance data and management information to identify trends, inform operational decisions, elevate emerging pressures, support service improvements and deliver value-for-money outcomes.
• Play a key role in brokering suitable care packages and placements, ensuring services offer value for money while maintaining quality and meeting individual requirements.

What we’re looking for:

• Experience working within adult social care, health, brokerage or a related service environment.
• Knowledge of Residential and Nursing Care services and the challenges associated with hospital discharge.
• Experience managing complex casework and coordinating services to achieve positive outcomes.
• The ability to communicate confidently and compassionately, build strong working relationships, and influence and negotiate effectively.
• Confidence in handling challenging situations and sensitive conversations with professionalism and empathy.
• Strong analytical and problem-solving skills, with the ability to make informed decisions and identify practical solutions.
• The ability to prioritise competing demands, support colleagues and thrive in a fast-paced environment.
• Make a direct impact by helping people access the right care and support at the right time.
• Play a key role in supporting safe and timely hospital discharges across Hampshire.
• Join a supportive, collaborative and experienced team that values knowledge-sharing and continuous improvement.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.

Why join us:

• Make a direct impact by helping people access the right care and support at the right time.
• Play a key role in supporting safe and timely hospital discharges across Hampshire.
• Join a supportive, collaborative and experienced team that values knowledge-sharing and continuous improvement.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.

Senior Brokerage Officer HCC625330

Company: Hampshire County Council Salary: £34,273 to £37,570 a year Hours: Full-time Location: Winchester, SO23 8UJ Working pattern: Hybrid - 4 days remote Job type: Permanent Posting date: 4 Nov 2026 Closing date: 23 Nov 2026

Summary

Join our diverse and dynamic Adults’ Health and Care Brokerage Team as a Senior Brokerage Officer and play a vital role in helping people leave hospital safely and receive the care and support they need.

As part of Brokerage and the wider Payments and Customer Financial Interactions Service, our Hospital Liaison function works closely with Acute and Community Hospitals, Adult Social Care teams, families, and care providers to secure appropriate long-term care arrangements for adults with eligible social care needs.

In your role you’ll combine complex case management with leadership responsibilities, supporting colleagues, resolving challenging sourcing issues and working collaboratively with a wide range of partners. Through your expertise and influence, you'll help ensure people receive the right care, in the right place, at the right time, while contributing to the effective operation and continuous improvement of the Brokerage Service.

Essential requirements

As per summary

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other roles you may have experience of may include: Senior Health and Care Broker, Senior Community Care Broker, Lead Health and Care Broker, Senior Care Placement Officer, Senior Brokerage and Placements Officer, Senior Domiciliary Care Specialist, Senior Community Care Broker, Senior Social Care Procurement Officer, Senior Care Placement Coordinator, Senior Care Placement Officer