Care & Support Broker

West Sussex County Council; Ferring; On-site; GBP 31,000 - 33,000; Full time

Job summary

West Sussex County Council is looking for a dedicated CPST member to help customers access the right care and support services at the right time. The role is office-based in Littlehampton, with some travel, and standard hours 9am–5pm, Monday to Friday.

You will support planning and sourcing for hospital discharges and social care needs, working across health and social care with strong communication, negotiation and IT skills, including Excel.

Qualifications

• Planning and arranging customer-focused care and support services.
• Excellent written and verbal communication with service providers and colleagues.
• Ability to prioritise work, work independently and meet deadlines.
• Ability to interpret information to identify risks and raise safeguarding issues.
• Strong IT and keyboard skills, including Excel.
• Ability to influence and negotiate with stakeholders.

Responsibilities

• Plan and source care and support for people being discharged from hospital and those with assessed social care needs.
• Collaborate with health and social care services to ensure timely, cost-effective support.
• Communicate with a wide range of stakeholders to coordinate services.
• Maintain accurate records and monitor outcomes using IT systems.

Skills

Care planning

Communication skills

Organisational skills

Negotiation

Stakeholder engagement

IT proficiency/Excel

Education

NVQ level 3 or equivalent

GCSE English & Maths

Care Act & discharge guidance knowledge

IT/data systems experience

Office systems experience

Desirable: influencing/negotiating

Job description

About us

West Sussex County Council is a diverse organisation that provides services to more than 850,000 residents every day. As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

To find out more visit our Combined Placement and Sourcing Teams career's pages: To find out more visit our Combined Placement and Sourcing Teams career's pages: Careers in Adults' Services Combined Placement and Sourcing Team - West Sussex County Council

About the job

Salary: £30,515 to £33,119 per annum

Working Pattern: Full time, 37 hours per week

Contract Type: Permanent

Location: Office base in Littlehampton, with travel required

We have an exciting opportunity for someone to join our dedicated Care and Support Brokerage Team (CPST), helping customers access the right care and support services at the right time.

We are looking for someone with strong communication skills who can work effectively with a range of services, teams, and customers. You will play a key role in navigating changing demands and ensuring the best support is provided.

As part of CPST, you will work across both health and social care. You will be responsible for planning and sourcing support for people being discharged from hospital, as well as for those with assessed social care needs.

This is an office-based role, with occasional travel, and standard working hours between 9am and 5pm, Monday to Friday. You may come from a health or social care background, or you may bring transferable skills such as negotiation and coordination experience from other sectors. Strong administrative skills-particularly the confident use of Microsoft Excel-are essential.

To be successful in this role, you will need to:

• Communicate effectively with a wide range of people.
• Work in partnership with services and organisations across the health and social care system.
• Have a passion for helping people and delivering high quality support.
• Be well organised and able to manage multiple caseloads under pressure.
• Influence and negotiate with key stakeholders to source timely, cost effective support services.
• Understand the duties and requirements of health and social care services and apply these in line with CPST operating procedures.
• Demonstrate strong administrative and IT skills, with regular use of Excel.

Experience, qualifications and skills

Key Skills (please cover within your application with examples as these are the short listing criteria):

1. 1. Able to support the planning and arranging of customer focused and strengths-based services for people with care and support needs
2. 2. Able to accurately relay information to service providers and health and social care colleagues to enable appropriate services to be sourced quickly
3. 3. Able to organise / prioritise work, work independently, and work under pressure and to tight deadlines
4. 4. Able to interpret intelligence received to determine risks and communicate safeguarding and service quality issues through the relevant channels
5. 5. Excellent written, verbal, influencing and negotiation skills
6. 6. Sound and accurate IT and keyboard skills

Qualifications and/or experience (please cover within your application with examples as these are the short listing criteria):

• * NVQ level 3 in a relevant subject, or equivalent qualification or experience
• * GCSE English and Maths, or equivalent qualification or experience operating at this level of literacy and numeracy
• * Good up-to-date working knowledge of legislations and organisational policies relevant to the specialist area of the post e.g. Care Act (2014), Hospital Discharge Guidance 2020, Mental Health Act (1983) etc
• * Experience of monitoring data and information including financial material and using a range of IT and data systems
• * Good understanding of office systems and practices related to carrying out a health or social care role
• * Experience of influencing and negotiating with individuals, stakeholders and service providers- Desirable

Benefits

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.

Further information

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.

West Sussex County Council is an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful or unfair discrimination and values the diversity of its people. We actively welcome applications from people of all backgrounds and take every possible step to ensure that no individual will be disadvantaged.

For information regarding your eligibility to apply for this role under our Disability or Veteran's Guaranteed Interview Scheme (if you meet all the essential criteria), this can be found on our application help page.