Senior Brand & Client Experience Advisor

Valentino; Greater London; On-site; GBP 38,000 - 60,000; Full time

Job summary

Maison Valentino is seeking a Senior Client Advisor for Harrods, guiding brand representation, clienteling, and premium service across in-store and distance interactions. You will mentor junior staff, ensure seamless client experiences, and contribute to the store’s sales growth through strategic engagement and storytelling.

The role emphasizes expert product knowledge, operational compliance, and the use of Valentino’s systems to streamline activities while delivering exceptional client service

Responsibilities

• Act as a senior brand representative embodying the brand values and mastering every stage of the Valentino Client experience, from preparation to retention.
• Lead by example and mentor junior staff to achieve exceptional client service and sales performance.
• Exceed individual sales targets and drive overall store sales objectives through proactive client engagement and strategic selling techniques.
• Demonstrate a deep understanding of KPI relationships and use advanced styling techniques to enhance cross-selling and increase average ticket size.

Skills

Sales targets

Clienteling

Product knowledge

Team mentorship

Operations understanding

Strategic communication

SAP

Smart XP

MY-V XP

PRISM

Training App

After Sales App

Tools

SAP

Smart XP

MY-V XP

PRISM

Training App

After Sales App

Job description

Maison Valentino is seeking a Senior Client Advisor for Harrods, guiding brand representation, clienteling, and premium service across in-store and distance interactions. You will mentor junior staff, ensure seamless client experiences, and contribute to the store’s sales growth through strategic engagement and storytelling.

The role emphasizes expert product knowledge, operational compliance, and the use of Valentino’s systems to streamline activities while delivering exceptional client service