Client Advisor - Harrods (Fixed Term)

Sabceducation; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Sabceducation in Greater London is seeking an experienced professional to foster strong client relationships and deliver exceptional service in the luxury retail sector. Candidates must be adaptable, able to work a flexible schedule, and capable of achieving sales and CRM targets.

The ideal applicant will be action-oriented with strong problem-solving abilities and a proven track record in customer relationship management. This role also requires a passion for fashion and exceptional teamwork skills.

Qualifications

• Exceptional clientele and customer relationship building skills.
• Ability to work a flexible schedule including evenings and holidays.
• Action-oriented with a drive for results.
• Must excel at teamwork.

Responsibilities

• Create strong long-term client relationships.
• Deliver the Valentino Couture Service impeccably.
• Engage in personalized reach-out campaigns.
• Achieve given sales and CRM targets.

Skills

Client relationship building

Flexibility

Problem-solving

Team player

Job description

Key Responsibilities

Brand Experience

• Master the Client Journey to create strong long term client relationships.
• Clientele and proactive engagement with existing and potential
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and the VVICs and VICs they handle
• Consistently works to achieve given sales, KPIs and CRM targets

Styling

• Strive to discover your clients and their every need, and to guide them across all categories of the brand.
• Familiar with current fashion and in season trends to curate looks
• Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
• Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and special events within the store.

Merchandise and Visuals

• Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
• Ensure product maintenance, replenishment on the floor
• Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
• Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
• Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.

Requirements

• Exceptional clientele, customer relationship building skills
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Action oriented; drive for resultsProblem-solver
• Must be a team player