Senior Brand Experience & Client Advisor

Sabceducation; Greater London; Hybrid; GBP 36,000 - 60,000; Full time

Job summary

Maison Valentino seeks a senior brand representative to embody the brand and deliver outstanding client experiences across the full client journey. You will lead by example, mentor junior staff, and drive sales performance through expert storytelling and strategic engagement.

You will champion clienteling, data-driven engagement, and seamless operations, ensuring compliance, stock accuracy, and effective use of Valentino systems to enhance every touchpoint with clients.

Qualifications

• Senior brand representative embodying Valentino values and client experience.
• Mentor junior staff to achieve exceptional client service and sales.
• Lead by example to exceed store sales objectives using strategic selling.

Responsibilities

• Drive client engagement and sales through expert storytelling of Valentino creations.
• Ensure full compliance with operational guidelines and after-sales processes.
• mentor staff and share knowledge to improve client service and performance.
• Leverage store systems to streamline activities and stock accuracy.
• Communicate insights to management to improve engagement strategies.

Skills

Team Collaboration

Mentorship

Strategic Communication

Operational Acumen

Proactive Problem-Solving

Tools

Smart XP

MY-V XP

PRISM

SAP

Training App

After Sales App

Job description

Maison Valentino seeks a senior brand representative to embody the brand and deliver outstanding client experiences across the full client journey. You will lead by example, mentor junior staff, and drive sales performance through expert storytelling and strategic engagement.

You will champion clienteling, data-driven engagement, and seamless operations, ensuring compliance, stock accuracy, and effective use of Valentino systems to enhance every touchpoint with clients.