Senior Funeral Director

Dignity Group; Greater London; Presencial; GBP 32.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Pension with matching contributions

Funeral discounts for family

Free online will with Farewill

Staff shop discounts

Employee Assistance Programme

Training and development

Long Service Awards

Descripción de la vacante

Dignity Funeral Directors is seeking a Senior Funeral Director to guide families through challenging times with empathy and professionalism. You will lead a team across three branches in West London, Chiswick, Shepherd’s Bush and Marylebone, delivering funerals and coordinating day-to-day operations.

You will oversee care standards, on-call duties, community engagement, and training to expand service offerings while respecting diverse faiths and cultures.

Formación

• Experience leading or managing a team, either in the funeral sector or a service-led environment.
• Funeral industry experience, including leading services and caring for people who have died, is advantageous.
• Experience managing people, including recruitment, performance management and conflict resolution.
• Strong planning, documentation and compliance skills.

Responsabilidades

• Lead and support funeral services, delivering complex arrangements and overseeing funerals.
• Manage and develop your team through recruitment, onboarding, 1:1s and performance reviews; manage rotas and training.
• Care for the people who have died with timely, respectful, high-quality care and accurate records.

Conocimientos

Team leadership

Funeral industry experience

Recruitment & onboarding

Planning & compliance

Decision making under pressure

Full UK driving licence

Evenings & weekend work

Descripción del empleo

Position: Senior Funeral Director

Location: West London: W S Bond in Chiswick, W S Bond in Shepherd’s Bush, and Ronald P Sherry & Son in Marylebone

Job Type: Full-time, permanent

Salary: £35,179.28 per annum

Lead by example, and be there when families need you most

As a Senior Funeral Director, you’ll guide families through one of the hardest times of their lives with empathy and professionalism, and support your team to do the same. You’ll spend around 70% of your time delivering and overseeing funerals, and the rest running the day-to-day operations of three branches across Chiswick, Shepherd’s Bush and Marylebone. You’ll lead a team of Funeral Directors, Funeral Service Operatives and Funeral Service Specialists, creating a culture where everyone is proud of their work and every family feels informed, respected and looked after. Our branches serve a diverse community, including a large Asian community, so you’ll help families arrange funerals that respect a wide range of faiths, cultures and traditions.

What You’ll Do

• Lead and support funeral services, delivering complex arrangements, running pre-funeral briefings, and observing your team’s arrangements and funerals to keep care standards high
• Manage and develop your team, through recruitment, onboarding, 1:1s and performance reviews, and by managing rotas, holiday cover and training
• Care for the people who have died, making sure everyone in our care is looked after with timely, respectful, high-quality care, and that records and legal documents are always accurate
• Be on call, sharing the duty phone with your team so families can reach us whenever someone dies, day or night
• Lead local marketing and community engagement, building relationships with care homes, celebrants and local groups, and representing us at memorials and local events
• Go beyond funerals, making sure your team is trained to talk with families about funeral plans and the full range of our services

What You’ll Bring

• Experience leading or managing a team, whether in the funeral sector or another service‑led environment
• Funeral industry experience, including leading services and caring for people who have died, is a real advantage
• Experience managing people, including recruitment, performance management and resolving conflict
• Strong planning, documentation and compliance skills
• Resilience and calm under pressure, with the confidence to make decisions and delegate
• A full UK driving licence, as you’ll be driving for the role
• Flexibility to work evenings and weekends, and to take your turn on call with the duty phone

An understanding of Hindu, Sikh, Muslim and other faith and cultural funeral customs would be valuable, as would speaking community languages, for example Punjabi, Gujarati or Urdu. Experience covering more than one branch, a background in funeral plan sales, or a funeral qualification such as the Dip.FD would also be a bonus. You’ll find full details in the job description.

What You’ll Get

• 25 days’ annual leave plus bank holidays, combined into one allowance you can book flexibly across the year
• Pension with contributions matched up to 4%
• Funeral discounts for your family: 100% off for your partner or child, 50% for your parents and 20% for your wider family
• A free online will with Farewill, one of our group brands
• My Staff Shop discounts at high street and online retailers
• Employee Assistance Programme, with free, confidential support whenever you need it
• Training and development, with clear routes to progress to Business Manager or Cluster Manager and support towards funeral qualifications
• Long Service Awards from 10 years

Why Dignity Funeral Directors, part of Life Services Group

Dignity Funeral Directors is part of Life Services Group, alongside The Crematorium and Memorial Group (CMG), Simplicity Cremations, Dignity Legal Services and Farewill. Our vision is to be the UK’s leading end‑of‑life company, helping one in three people across the UK to plan for and deal with death, and we’re proud to be named in the FT 500 Best UK Employers 2026, and a top 50 employer.

Meaningful purpose.

We’re there for families at or planning for the hardest moments of their lives. We set high standards for ourselves and aim to lead the industry.

Grow with us.

Be part of a group with learning, apprenticeships and leadership routes across our brands, creating more opportunities for a fulfilling career.

Shape the future.

We’re changing so we can be the UK’s number one end‑of‑life provider. You’ll have a say in that change. And you’ll see what it delivers, for families and for the bottom line.

FCA statement

Dignity Funeral Directors is part of Life Services Group, which includes FCA-regulated activities. Some roles may be subject to relevant training, screening, conduct and regulatory requirements. We’ll confirm this during the recruitment process.

Equality, diversity and inclusion

Our vision is to connect with our clients, colleagues, company and communities based on our principles, while celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives, to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be treated as a direct application from the candidate, and no fees will be payable.