Senior Branch Manager - Customer-Driven Leader (6mo)

Description This; Crawley; On-site; GBP 55,000 - 65,000; Full time

Benefits offered by this job

Private medical insurance

Competitive pension

Annual performance bonus

Training and development

Salary sacrifice scheme

Life assurance

Wellhub

Up to 2 days volunteering

Job summary

Nationwide is looking for a Senior Branch Manager for our Crawley, West Sussex branch. This 6-month secondment role is full-time, 35 hours per week, Monday to Saturday, with a focus on delivering exceptional customer service and leading a high-performing team.

You will oversee branch staff, drive performance, and model Nationwide's customer-first values while developing the team and improving branch metrics.

Qualifications

• Passionate about delivering excellent customer service and meeting challenging service benchmarks.
• Inspiring people manager with coaching and development skills.
• Previous managerial experience within a retail environment would be desirable.

Responsibilities

• In a customer-led culture, oversee branch staff to deliver objectives and continuous improvement in customer service.
• Lead by example, share best practices on customer outcomes within your branch and district/region.

Skills

People management

Customer service

Leadership

Retail management

Job description

Nationwide is looking for a Senior Branch Manager for our Crawley, West Sussex branch. This 6-month secondment role is full-time, 35 hours per week, Monday to Saturday, with a focus on delivering exceptional customer service and leading a high-performing team.

You will oversee branch staff, drive performance, and model Nationwide's customer-first values while developing the team and improving branch metrics.