Customer-First Branch Manager (Egham)

Nationwide Group; Egham; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Private medical insurance

Competitive pension

Annual bonus

Training and development

Salary sacrifice benefits

Life assurance

Wellhub health and wellness

Volunteer days

Job summary

Nationwide is seeking a Branch Manager for our Egham, Surrey branch. You will lead a team to deliver exceptional customer service and drive commercial results, ensuring the branch operates efficiently and in line with policy.

You will manage daily operations, implement the business plan, and maintain FCA compliance while upskilling staff. This permanent, full-time role offers a 35-hour week, with Monday to Saturday shifts and training provided.

Qualifications

• Able to take control of a branch and lead people while meeting FCA standards.
• Experience managing staff in a busy retail environment and delivering strong customer outcomes.
• Commercially minded with ability to spot opportunities and improve branch performance.

Responsibilities

• Lead the branch team to deliver high service levels and coach staff.
• Develop and implement the branch business plan and budgets.
• Ensure compliance with financial regulations and company processes; manage daily branch operations.

Skills

Leadership

People management

Customer service

Retail experience

Job description

Nationwide is seeking a Branch Manager for our Egham, Surrey branch. You will lead a team to deliver exceptional customer service and drive commercial results, ensuring the branch operates efficiently and in line with policy.

You will manage daily operations, implement the business plan, and maintain FCA compliance while upskilling staff. This permanent, full-time role offers a 35-hour week, with Monday to Saturday shifts and training provided.