Senior Branch Manager Designate - Lead Regional Performance

WE BUY ANY CAR LIMITED; Northampton; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discounted Gym Membership

Team social events budget

Monthly & Annual Bonuses, Incentives &

ExtraHolidays for Length of Service

Job summary

WE BUY ANY CAR LIMITED is seeking a Senior Branch Manager Designate in the UK. The role involves leading branch operations, driving performance, and delivering excellent customer service while working a 42.5-hour week on a rotating pattern that includes weekends.

You will be the main customer contact, manage appointments, and supervise transactional processes from appraisals to payments, with ongoing coaching and regional support from the manager. A strong client-facing background is essential.

Qualifications

• Experience of working in a target driven environment.
• Customer-focused with excellent communication skills and telephone manner.
• Ability to work well under pressure and by yourself (lone working).
• Be able to build lasting relationships with clients/customers.
• Excellent administration and IT skills.

Responsibilities

• Model high performance buying cars while supporting the regional manager.
• Main point of contact for customers.
• Prioritise your diary to secure appointments and hit targets.
• Lead customers through the purchase journey and process documents/payments.
• Deliver exceptional customer service.
• Assist the Regional Manager with regional operations and compliance.
• Perform branch standard checks during visits.
• Identify coaching needs and give feedback and development points.
• Report threats to the business to the Divisional Manager.
• Set up rosters and ensure purchases per company policy.
• Provide temporary cover within other regions in the Division.
• Complete HR tasks and assist in purchases when required.

Skills

Driving licence UK

Target-driven

Customer-focused

Communication skills

IT skills

Job description

WE BUY ANY CAR LIMITED is seeking a Senior Branch Manager Designate in the UK. The role involves leading branch operations, driving performance, and delivering excellent customer service while working a 42.5-hour week on a rotating pattern that includes weekends.

You will be the main customer contact, manage appointments, and supervise transactional processes from appraisals to payments, with ongoing coaching and regional support from the manager. A strong client-facing background is essential.