Senior Booking Assistant

University Hospitals Coventry and Warwickshire NHS Trust; Coventry; On-site; GBP 24,000 - 27,000; Part time

Job summary

A renowned NHS Trust located in Coventry is seeking a Senior Booking Assistant. This role requires excellent communication skills to manage bookings and handle queries in a fast-paced environment. The successful candidate will work part-time, including weekends, and receive training on essential IT systems. Salary ranges from £24,937 to £26,598 per annum pro rata. Join us in delivering vital staffing support and ensuring efficient operations across healthcare services.

Qualifications

• Experience of working in a busy office environment is essential.
• Ability to handle queries via telephone, email, and face-to-face.
• Full training will be provided for the systems utilized.

Responsibilities

• Act as booking lead ensuring adherence to Trust guidelines.
• Prioritise workload and escalate issues to management.
• Monitor concerns and cancellations to ensure compliance.

Skills

Excellent communication skills

Excellent IT skills

Ability to manage conflicting priorities

Tools

E-Rostering

TempRE

Job description

Senior Booking Assistant, TSS

The closing date is 10 February 2026

The Temporary Staffing Services (TSS) at UHCW NHS Trust is seeking to appoint a Senior Booking Assistant (Band 3) to work during weekends. This position plays a crucial role within the team, requiring you to demonstrate excellent communication skills, as you will interact with staff at all levels throughout the Trust and with external suppliers.

Experience of working in a busy office environment is important, as you will be expected to manage conflicting priorities and tight deadlines effectively. Each day, the service handles a significant volume of queries via telephone, email, and face-to-face interactions, which you will need to address while ensuring that bookings are filled in a timely manner.

You will need to have excellent IT skills, as you will use multiple systems daily. Full training and ongoing support for these systems will be provided. Please be aware that all training will take place during the working week.

The service operates seven days a week, and the Senior Booking Assistant role involves working weekends—specifically, Saturdays and Sundays from 11:30 to 19:30. In addition, you will be required to work one day during the week, ideally Monday or Friday. There is flexibility regarding the start time for weekend shifts and the choice of weekday worked, which can be discussed further.

Please be advised sponsorship is not eligible for this post.

Main duties of the job

• Act as booking lead for all bookings across the Trust, ensuring work is undertaken in accordance with agreed Trust guidelines and procedures. This will include liaising with managers and senior colleagues to ensure authorisation for bookings has been requested and approved.
• Undertake daily tasks by prioritising workload, and escalate any issues to the Temporary Staffing Services Officer/Team Leader.
• Attend weekly/daily staffing meetings as well as any other ad hoc meetings as and when required.
• Monitor the concerns, DNAs and late cancellations reports and review alongside the TSS Team Leader and TSS Deputy Manager in order to ensure these are managed and are in line with trust process.
• Liaising with external agencies to ensure all mandatory checks have been met as well as ensuring all bookings fall in line with NHSI capped rates.

Please be advised that the interviews for this post will take place the week commencing 23/02/2026, subject to availability.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Job responsibilities

• Maintain 247, E-Rostering (BankStaff), TempRE and in house systems with all information connected to booking processes for bank and agency staff/workers, ensuring systems are maintained in a timely manner.
• Work alongside the TSS invoice and reporting teams to ensure booking information corresponds with payment information.
• Assist in project work as directed e.g. monitor and administer mandatory training compliance for bank staff, obtaining information from various sources, collation and reporting of data, assisting in the production of reports and other documents.
• To produce and distribute information to the TSS Deputy Manager and TSS Team Leader for NHSI returns as well as other additional reports in a timely manner.
• Overseeing the bookings process for administrative and clerical bank roles within the Trust.
• Maintain an up to date knowledge of recruitment related employment law.
• Support with administrative tasks such as processing forms, dealing with pay and invoice queries from managers, employees and agencies.
• The post holder will be required to provide cross-cover across all areas of the Temporary Staffing Service as required.

For further details of the role please see the attached job description.

Person Specification

Qualifications

• See supporting documents

Experience

• See supporting documents
• See supporting documents

Knowledge

• See supporting documents
• See supporting documents

Skills

• See supporting documents

Commitment to Trust Values and Behaviours

• See supporting documents

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

£24,937 to £26,598 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

218-AC-B3-7761535

Job locations

University Hospitals Coventry and Warwickshire