Senior BMC Helix ITSM Architect — Migration & Design

Indra Group UK & Ireland; Redhill; On-site; GBP 70,000 - 100,000; Full time

Job summary

Indra Group UK & Ireland is seeking an experienced ITSM Migration Consultant to lead a complex migration from ServiceNow to BMC Helix ITSM for a major London transport project.

You will own due diligence, design and transition activities, map existing workflows to BMC Helix, document configurations and dependencies, and deliver strategic recommendations to enable a smooth transition for stakeholders across IT and business teams.

Qualifications

• Minimum 9 years of experience with BMC Helix ITSM.
• Experience in migrating from ServiceNow to BMC Helix ITSM.
• Ability to document processes, configurations and integrations.

Responsibilities

• Lead the due diligence process, analysis, design and transition phases for migration from ServiceNow to BMC Helix ITSM.
• Lead the analysis and design for future implementation and replacement of ServiceNow with BMC Helix ITSM.
• Assess current ITSM environment and document workflows, configurations and integrations.
• Collaborate with technical teams and business stakeholders to map workflows and identify gaps.
• Deliver documentation and strategic recommendations for decision-making and planning.

Skills

BMC Helix ITSM

ServiceNow

ITSM migration

Due diligence

Stakeholder collaboration

Job description

Indra Group UK & Ireland is seeking an experienced ITSM Migration Consultant to lead a complex migration from ServiceNow to BMC Helix ITSM for a major London transport project.

You will own due diligence, design and transition activities, map existing workflows to BMC Helix, document configurations and dependencies, and deliver strategic recommendations to enable a smooth transition for stakeholders across IT and business teams.