Lead BMC Helix ITSM Engineer | Hybrid/Remote

Peregrine; Manchester; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Peregrine is seeking a Lead Infrastructure Engineer to design, implement, configure and support enterprise-scale BMC Helix ITSM solutions. You will work across cloud and containerised environments, building automations and integrations to improve service management capabilities.

The role requires deep BMC Helix experience, strong scripting skills, and the ability to collaborate with cross-functional teams to deliver robust IT service management solutions.

Qualifications

• Experience administering and developing within BMC Helix ITSM.
• Extensive knowledge of BMC Helix Integration Service (iPaaS).
• Proficiency with Python, PowerShell, or Bash scripting.

Responsibilities

• Design, develop, configure, and maintain BMC Helix ITSM solutions.
• Administer and enhance core ITSM modules including Incident, Problem, Change, CMDB, Asset, Smart IT.
• Develop and maintain AR System workflows (Active Links, Filters, Escalations, Menu Objects).
• Configure and develop applications using BMC Helix Innovation Studio.
• Implement workflow automation and self-service capabilities across the platform.
• Deploy, manage, and troubleshoot BMC Helix environments in cloud and containerised infra.
• Build and support integrations using REST APIs, SOAP, JSON, XML, and BMC Helix Integration Services.
• Develop automation scripts using Python, PowerShell, or Bash.
• Support CI/CD and deployment pipelines using Jenkins and Ansible.
• Participate in upgrades, patching, migrations and performance optimisation.
• Monitor platform health and troubleshoot complex technical issues.
• Collaborate with cross-functional teams including infrastructure, development, security, and service management.
• Produce technical documentation, solution designs, and operational procedures.

Skills

BMC Helix ITSM

BMC Helix iPaaS

Python scripting

PowerShell scripting

Bash scripting

Tools

AR System workflows

Jenkins

Ansible

Job description

Peregrine is seeking a Lead Infrastructure Engineer to design, implement, configure and support enterprise-scale BMC Helix ITSM solutions. You will work across cloud and containerised environments, building automations and integrations to improve service management capabilities.

The role requires deep BMC Helix experience, strong scripting skills, and the ability to collaborate with cross-functional teams to deliver robust IT service management solutions.