Senior BMC Helix ITSM Engineer – Hybrid/Remote (SC)

Peregrine; Birmingham; Hybrid; GBP 85,000 - 105,000; Full time

Job summary

Peregrine seeks a Lead Infrastructure Engineer specializing in BMC Helix to design, implement, configure and support enterprise-scale ITSM solutions. You will work across cloud and containerised environments, building integrations and automation to streamline operations.

The role requires deep BMC Helix expertise, scripting skills (Python/PowerShell/Bash), and experience with CI/CD tooling. You will collaborate with cross-functional teams to deliver scalable service management capabilities.

Qualifications

• Strong experience administering and developing within BMC Helix ITSM.
• Proficiency with Python, PowerShell, or Bash scripting.
• Experience deploying and configuring ITSM modules (Incident, Problem, Change, CMDB).
• Familiarity with REST APIs, SOAP services and integration tooling.

Responsibilities

• Design, develop, configure, and maintain BMC Helix ITSM solutions.
• Administer and enhance core ITSM modules such as Incident/Problem/Change/CMDB/Asset/Smart IT.
• Develop AR System workflows (Active Links, Filters, Escalations, Menu Objects).
• Configure and develop applications using BMC Helix Innovation Studio.
• Implement workflow automation and self-service capabilities across the platform.
• Deploy, manage, and troubleshoot BMC Helix environments in cloud and containerised infra.
• Build and support integrations using REST, SOAP, JSON, XML and Integration Services.
• Create automation scripts and support CI/CD pipelines (Jenkins, Ansible).
• Participate in upgrades, patching, migrations and performance tuning.
• Document designs and operational procedures.

Skills

BMC Helix ITSM

Scripting (Python PowerShell Bash)

Tools

AR System

BMC Helix Integration Service

REST/SOAP/JSON/XML

Job description

Peregrine seeks a Lead Infrastructure Engineer specializing in BMC Helix to design, implement, configure and support enterprise-scale ITSM solutions. You will work across cloud and containerised environments, building integrations and automation to streamline operations.

The role requires deep BMC Helix expertise, scripting skills (Python/PowerShell/Bash), and experience with CI/CD tooling. You will collaborate with cross-functional teams to deliver scalable service management capabilities.