Senior Beauty Host

L'occitane; Tunbridge Wells; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Discretionary bonus

Pension scheme

Holiday allowance

Flexible holidays

Enhanced parental leave

Hybrid 3 days in office

Work from anywhere

Volunteer day

Birthday leave half-day

Newlyweds day

Discount scheme

Product allocation

Benefits platform

Cycle-to-work

Travel loan

Health & wellbeing plan

Long service awards

Job summary

L'Occitane en Provence is seeking a Senior Beauty Host to inspire guests with personalised beauty experiences and to act as a brand ambassador within a luxury environment.

You will excel in storytelling, deliver premium consultations, and support boutique operations while upholding sustainability values and exceptional client service.

Qualifications

• Experience or affinity with luxury retail, beauty, hospitality, or other guest-centric environments.

Responsibilities

• Deliver exceptional guest experience: welcome every guest warmly, provide personalised beauty advice, and deliver signature precious moments like hand massages and beauty consultations.
• Develop and share expertise in L’Occitane en Provence products, heritage, ingredients and sustainability values.
• Execute visual merchandising, manage stock, and maintain pristine boutique spaces following company standards.
• Meet targets through expert product demonstrations and tailored experiences.
• Master Point Of Sales (POS) and clienteling systems while representing the brand at events.
• Collaborate effectively, build trust through open communication and knowledge sharing.
• Deputise in the absence of the Boutique Manager or Assistant Boutique Manager to effectively manage the boutique.
• Open and close the Boutique in the absence of the Boutique Manager or Assistant Boutique Manager.
• Support the management team in the ongoing coaching of the team’s product knowledge & understanding.

Skills

Luxury retail experience

Guest-centric mindset

Storytelling

Team player

Tools

POS systems

Clienteling systems

Job description

Why Join Us?

At L'Occitane en Provence, your passion for beauty and sustainability creates meaningful impact. Join us to craft authentic beauty experiences, care for the planet, and connect with guests in a beautiful environment where your growth and development are truly nurtured.

You Are

• As a Senior Beauty Host, you are more than a Senior Sales Associate — you are a brand ambassador, storyteller, and crafter of memorable experiences for our guests.

• A sunny personality, a team player, a go-getter —radiating positive energy with a ‘can-do’ and ‘can-grow’ attitude.

• A genuinely caring soul, connecting deeply with our guests and meeting their needs through meaningful beauty experiences.

• A passionate storyteller, bringing to life the performance and purpose behind every product.

• A green heart, proud to embody and share our strong commitments to sustainability.

• An eye for excellence and detail, with experience – or affinity - from luxury retail, beauty, hospitality, or other guest-centric worlds.

What You’ll Do

• Deliver exceptional guest experience: welcome every guest warmly, provide personalised beauty advice, and deliver signature precious moments like hand massages and beauty consultations.

• Develop and share expertise in L’Occitane en Provence products, heritage, ingredients and sustainability values.

• Execute visual merchandising, manage stock, and maintain pristine boutique spaces following company standards.

• Meet targets through expert product demonstrations and tailored experiences.

• Master Point Of Sales (POS) and clienteling systems while representing the brand at events.

• Collaborate effectively, build trust through open communication and knowledge sharing.

• Deputise in the absence of the Boutique Manager or Assistant Boutique Manager to effectively manage the boutique.

• Open and close the Boutique in the absence of the Boutique Manager or Assistant Boutique Manager.

• Support the management team in the ongoing coaching of the team’s product knowledge & understanding.

What We Offer You!*

• Discretionary Company Bonus scheme

• Contribution Pension Scheme

• Holiday Allowance – above statutory

• Flexible Bank Holidays

• Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year

• Hybrid working for Office based staff– 3 days in the office

• Work from Anywhere Policy – up to 4 weeks a year

• Volunteering 1 Day

• Half day leave for Birthday

• One day’s holiday for Newly Weds

• Discount Scheme

• Product allocation

• Company benefits platform

• Cycle to work scheme through Reward Gateway

• Travel Loan through Reward Gateway

• Subsidised health & wellbeing plan

• Long service awards

*Please note some eligibility criteria may apply

Our Diversity, Equity & Inclusion Engagements:

L’Occitane en Provence is an equal opportunities employer. One way we act on this is by continuously fostering a more diverse and inclusive workplace and organizational culture. We are committed to building an environment that is free from discrimination and harassment, where everyone feels respected, valued, and able to grow. We seek positive-minded individuals who embody our core behaviours — Trust, Curiosity, Excellence, Impact — and who share our commitment to sustainability.

We welcome applications from people of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability statuses, and all other dimensions of diversity.

If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every single listed qualification.