Beauty Host

L'occitane; York and North Yorkshire; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Discretionary Company Bonus scheme

Contribution Pension Scheme

Holiday Allowance – above statutory

Flexible Bank Holidays

Hybrid working for Office based staff–

Work from Anywhere Policy – up to 4 w.

Volunteering 1 Day

Discount Scheme

Product allocation

Company benefits platform

Cycle to work scheme

Travel Loan

Subsidised health & wellbeing plan

Long service awards

Job summary

L’Occitane en Provence is seeking a Beauty Host to welcome guests, provide tailored beauty advice, and craft memorable experiences in a luxury setting. You’ll share product knowledge, embody the brand’s sustainability commitments, and contribute to a premium guest journey.

The role emphasizes storytelling, exceptional service, and collaboration within a hybrid work environment. Prior luxury retail or guest-facing experience is highly valued.

Qualifications

• Experience in luxury retail or guest-centric environments.
• Strong communication and relationship-building skills.
• Affinity for beauty and sustainability values.

Responsibilities

• Deliver exceptional guest experience with personalised beauty advice.
• Develop expertise in L’Occitane en Provence products and sustainability values.
• Execute visual merchandising, manage stock, and keep boutique spaces pristine.
• Meet targets through product demonstrations and tailored experiences.
• Master POS and clienteling systems and represent the brand at events.
• Collaborate with team and share knowledge openly.

Skills

Customer service

Storytelling

Team player

Luxury retail experience

Tools

POS systems

Clienteling software

Job description

Why Join Us?

At L'Occitane en Provence, your passion for beauty and sustainability creates meaningful impact. Join us to craft authentic beauty experiences, care for the planet, and connect with guests in a beautiful environment where your growth and development are truly nurtured.

You Are

• As a Beauty Host, you are more than a Sales Associate —you are a brand ambassador, storyteller, and crafter of memorable experiences for our guests.

• A sunny personality, a team player, a go-getter —radiating positive energy with a ‘can-do’ and ‘can-grow’ attitude.

• A genuinely caring soul, connecting deeply with our guests and meeting their needs through meaningful beauty experiences.

• A passionate storyteller, bringing to life the performance and purpose behind every product.

• A green heart, proud to embody and share our strong commitments to sustainability.

• An eye for excellence and detail, with experience – or affinity - from luxury retail, beauty, hospitality, or other guest-centric worlds.

What You’ll Do

• Deliver exceptional guest experience: welcome every guest warmly, provide personalised beauty advice, and deliver signature precious moments like hand massages and beauty consultations.

• Develop and share expertise in L’Occitane en Provence products, heritage, ingredients and sustainability values.

• Execute visual merchandising, manage stock, and maintain pristine boutique spaces following company standards.

• Meet targets through expert product demonstrations and tailored experiences.

• Master Point Of Sales (POS) and clienteling systems while representing the brand at events.

• Collaborate effectively, build trust through open communication and knowledge sharing.

What We Offer You!*

• Discretionary Company Bonus scheme

• Contribution Pension Scheme

• Holiday Allowance – above statutory

• Flexible Bank Holidays

• Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year

• Hybrid working for Office based staff– 3 days in the office

• Work from Anywhere Policy – up to 4 weeks a year

• Volunteering 1 Day

• Half day leave for Birthday

• One day’s holiday for Newly Weds

• Discount Scheme

• Product allocation

• Company benefits platform

• Cycle to work scheme through Reward Gateway

• Travel Loan through Reward Gateway

• Subsidised health & wellbeing plan

• Long service awards

*Please note some eligibility criteria may apply

Our Diversity, Equity & Inclusion Engagements:

L’Occitane en Provence is an equal opportunities employer. One way we act on this is by continuously fostering a more diverse and inclusive workplace and organizational culture. We are committed to building an environment that is free from discrimination and harassment, where everyone feels respected, valued, and able to grow. We seek positive-minded individuals who embody our core behaviours — Trust, Curiosity, Excellence, Impact — and who share our commitment to sustainability.

We welcome applications from people of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability statuses, and all other dimensions of diversity.

If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every single listed qualification.