Senior Banking Customer Care Advisor (Newcastle)

Barclays; United Kingdom; Remote; GBP 25,000 - 30,000; Full time

Benefits offered by this job

pension plan

private medical insurance

life insurance

income protection

Job summary

Barclays in Newcastle is seeking a Senior Customer Service Advisor to support Retail Banking customers across branches and local hubs with empathy and professionalism.

The role involves handling complex queries, multi-channel contact, and building lasting relationships while delivering high-quality service. You’ll join our Customer Care team, working five days a week, including weekends, with a competitive salary and core benefits.

Qualifications

• Experience in customer service or roles with complex queries or needs.
• Ability to communicate clearly across multiple channels.

Responsibilities

• Provide customer service through chat, email and phone.
• Resolve complex customer needs with personalised solutions.
• Collaborate with cross-bank teams to align customer care processes.
• Identify improvements to customer care and coach colleagues on best practices.
• Develop and implement customer care procedures to manage risk and maintain efficiency.
• Produce reports and presentations on customer care performance for senior stakeholders.

Skills

Customer service

Communication

Empathy

Problem solving

Job description

Barclays in Newcastle is seeking a Senior Customer Service Advisor to support Retail Banking customers across branches and local hubs with empathy and professionalism.

The role involves handling complex queries, multi-channel contact, and building lasting relationships while delivering high-quality service. You’ll join our Customer Care team, working five days a week, including weekends, with a competitive salary and core benefits.