Senior Banking Customer Care Advisor

Barclays; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

Barclays in the UK is seeking a Specialist Customer Care Advisor to deliver exceptional service to our Business Banking customers. You will handle complex cases across phone, email and chat, building strong relationships and delivering tailored solutions to meet each customer’s needs.

Based in Manchester (4 Piccadilly Place) or Glasgow, the role operates on 8am–8pm shifts, Monday to Saturday, with a focus on risk-aware, accurate support and collaboration with cross-functional teams to improve

Qualifications

• Experience in telephony-based customer service.
• Customer-centric approach to understand banking needs.
• Proficient with computer and digital tools.
• Excellent time and diary management; punctual and professional.

Responsibilities

• Provide customer service across chat, email and phone.
• Resolve complex customer needs with personalised solutions.
• Collaborate with bank teams to align care processes.
• Identify improvements and coach colleagues on care processes.
• Develop and implement customer care procedures and controls.
• Prepare and present reports on customer care performance to senior stakeholders.

Skills

Telephony support

Customer-centric

Digital tools

Time management

Attention to detail

Communication skills

Job description

Barclays in the UK is seeking a Specialist Customer Care Advisor to deliver exceptional service to our Business Banking customers. You will handle complex cases across phone, email and chat, building strong relationships and delivering tailored solutions to meet each customer’s needs.

Based in Manchester (4 Piccadilly Place) or Glasgow, the role operates on 8am–8pm shifts, Monday to Saturday, with a focus on risk-aware, accurate support and collaboration with cross-functional teams to improve