Banking Customer Care Specialist

Barclays; Glasgow; On-site; GBP 24,000 - 32,000; Full time

Job summary

Barclays is seeking a Specialist Customer Care Advisor to deliver outstanding service to Business Banking customers and resolve complex cases. You will handle multiple channels, prioritise workloads, and work on shift rotations between 8am and 8pm, Monday to Saturday, based in Glasgow or Manchester.

The role focuses on building strong relationships and delivering tailored outcomes with a professional approach.

Qualifications

• Experience in a telephony-based customer service role.
• Ability to understand customer needs and offer personalised solutions.
• Proficiency with digital tools and systems.
• Strong time management and punctual, professional approach.

Responsibilities

• Provide customer service through multiple channels, including phone, chat, and email.
• Resolve complex customer needs with tailored solutions.
• Collaborate with bank teams to align customer care processes.
• Identify areas for improvement and coach colleagues on improvements.

Skills

Telephony customer service

Customer-centric approach

Digital tools

Time and diary management

Punctual and professional

Job description

Barclays is seeking a Specialist Customer Care Advisor to deliver outstanding service to Business Banking customers and resolve complex cases. You will handle multiple channels, prioritise workloads, and work on shift rotations between 8am and 8pm, Monday to Saturday, based in Glasgow or Manchester.

The role focuses on building strong relationships and delivering tailored outcomes with a professional approach.