Senior B2B Account Manager & Team Leader

Solutions Driven; East Midlands; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Company car or car allowance

Laptop

Mobile phone

Standard benefits

Job summary

Solutions Driven in East Midlands is seeking an experienced Business Account Manager to own a portfolio of 60–100 B2B client accounts. You will lead a small team, retain customers and grow revenue through upselling and cross-selling.

The role focuses on relationship-building with key stakeholders, negotiating commercial terms and maintaining CRM accuracy. Travel across the UK is expected as part of the role.

Qualifications

• Proven experience managing and developing B2B customer accounts.
• A track record of retention, upselling, cross-selling and account growth.
• Strong commercial and consultative selling skills.
• Excellent relationship-building and stakeholder-management abilities.
• Strong negotiation and communication skills.
• Experience managing or mentoring a small team, or the desire and capability to step into people management.
• Experience working with CRM systems and maintaining accurate account information.
• A proactive, self-motivated approach with the ability to identify opportunities rather than simply manage incoming requests.
• Experience of selling technical, complex or consultative products/services would be advantageous.

Responsibilities

• Manage and develop a portfolio of approximately 60–100 B2B customer accounts.
• Build strong, long-term relationships with key customers and decision-makers.
• Drive customer retention and ensure high levels of customer satisfaction.
• Identify opportunities for upselling and cross-selling additional services.
• Develop account strategies to increase revenue and customer value.
• Monitor account performance and identify opportunities for growth.
• Provide line management and day-to-day support to a small team.
• Coach and develop team members to improve commercial and account-management performance.
• Support renewal activity and work collaboratively with internal teams.
• Identify and develop opportunities for new business where appropriate.
• Manage commercial conversations, negotiations and agreements.
• Maintain accurate CRM records and provide regular reporting and forecasting.
• Travel across the UK as required.

Skills

Account management

Client relationships

Upselling & cross-selling

Negotiation

CRM systems

People leadership

Strategic selling

Job description

Solutions Driven in East Midlands is seeking an experienced Business Account Manager to own a portfolio of 60–100 B2B client accounts. You will lead a small team, retain customers and grow revenue through upselling and cross-selling.

The role focuses on relationship-building with key stakeholders, negotiating commercial terms and maintaining CRM accuracy. Travel across the UK is expected as part of the role.