AV Support Engineer

Wipro Technologies; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

Wipro Limited is seeking an AV/UC Level 3 Support specialist to deploy and support our global AV/UC estate. The role focuses on managing enterprise AV projects, troubleshooting networked video systems, and driving adoption of conferencing platforms such as Zoom, Teams and Webex.

The successful candidate will coordinate with Projects, Infrastructure, and Operations teams, deliver end-to-end support for video conferencing rooms, and provide executive-level assistance across multiple sites

Qualifications

• Extensive experience in AV/UC implementations and videoconference networks.
• Proven ability to deploy and support Cisco Telepresence and UC systems.
• Experience with RingCentral, Webex, Zoom, and Teams in enterprise environments.
• Strong troubleshooting and end-to-end project deployment skills.
• Collaborative work style across global teams.

Responsibilities

• Manage enterprise network audio-video-related projects.
• Troubleshoot video issues on network and report progress.
• Drive adoption of video conferencing services (Zoom, Teams, Webex).
• Plan and coordinate expansions of video and voice networks; perform upgrades.
• Interface with Projects, Infrastructure, and Operations teams; provide status updates.
• Support events, exhibitions and special projects with AV/UC capabilities.
• Provide executive-level AV/UC support for leadership.
• Deliver local and remote collaboration support; assist remote users.

Tools

Cisco Telepresence

RingCentral

Webex

Microsoft Teams

Zoom

AMX

Crestron

Ross

Blackbox

Dante

Matrox

Windows 10

Office 365

SharePoint

OneDrive

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role: AV / VC / UC Level three Support

The Audio Visual-Unified Communications 3rd Level will deploy and support our Audio Visual and Unified Communications global estate. The candidate will work with our managed services to lead implementations of technically appropriate AV/VC/UC & Telephony products (Ring Central).

Responsibilities:

• Manage enterprise network audio-video-related projects.
• Troubleshoot video issues on network and report progress on various projects and installations.
• Drive the adoption of video conferencing service usage via Zoom, Teams and/or Webex.
• Follow, review, and recommend process changes and standards for design and documentation where necessary.
• Plan and coordinate the expansion of video and voice network technology. Perform Unified Communications software and hardware upgrades, including the installation of video conferencing and A/V equipment
• Interface with Projects and Infrastructure teams, site walkthroughs, design, ordering equipment, receiving and installing equipment, and provide support model for equipment (end- to-end management). Provide project status on a regular basis as project team requires.
• Collaborate with Operations and Production departments in support of Events, Sales, exhibitions and special projects related to build outs, renovations, adds, moves and changes.
• Executive Level Support (C Level, VP, Directors) for unified communication matters
• Provide local and remote collaboration support; work with remote Desktop support to resolve issues, work with remote users (internal and external) to successfully connect with existing video conferencing equipment and communicate services between and across different groups and levels internal and external to the organization.
• Tier 3 end user support for all Unified Communications (collaborative applications and video), ability to perform troubleshooting on integrations and support A/V designs in existing and future video- conference rooms and offices.

Skills Required:

• Strong years of experience in audio-visual implementations and/or videoconference network engineering with Cisco Telepresence infrastructure.
• Experience with Cisco endpoints and infrastructure (Control Hub)
• UC infrastructure (Ring Central)
• Experience with Webex administration and other web/audio collaboration platforms and services, specifically Microsoft Teams and Zoom.
• Strong infrastructure implementation and project deployment experience
• Experience in supporting system migrations and experience with AMX and/or Crestron AV Control systems. Working knowledge of A/V concepts around audio and video signal types, routing, and cabling, including Production devices i.e. Ross,Blackbox, Dante, Matrox.
• Proven analytical, evaluative, and problem-solving abilities with keen attention to detail.
• Proven ability to drive successful results across multiple functional areas
• Extensive experience working in a team-oriented, collaborative environment globally
• Well versed in Desktop technologies (Windows 10, Macintosh and Office 365) Collaboration technologies (WebEx, Teams, SharePoint, One Drive), Server Technologies and Network Technologies.

Mandatory Skills: Audio Video.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.