Senior AV Engineer for Zoom Rooms & Enterprise Systems

Cognizant; England; On-site; GBP 55,000 - 75,000; Full time

Job summary

Cognizant is seeking a Senior Audio Visual Engineer to support and maintain AV operations across our enterprise environment in the United Kingdom. The role focuses on day-to-day AV operations, troubleshooting, and continuous improvement of AV systems, plus creation and ownership of SOPs, knowledge base articles, and technical documentation.

The ideal candidate has hands-on engineering experience, a process-driven mindset, and the ability to work cross-functionally with IT, Workplace, Facilities,

Qualifications

• Hands-on experience with enterprise AV systems and collaboration platforms.
• Proven knowledge of Zoom Rooms and training environments.
• Ability to author clear technical documentation and SOPs.
• Excellent troubleshooting skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication across cross-functional teams.

Responsibilities

• Install, configure, operate, and maintain AV systems across Zoom Rooms and conference spaces.
• Troubleshoot complex AV issues and perform root-cause analysis.
• Create and maintain SOPs, knowledge base articles, and docs.
• Develop processes for software, firmware, and hardware updates.
• Maintain AV asset inventory and lifecycle planning.
• Collaborate with IT, Workplace, Facilities, and business stakeholders.
• Support AV projects and global rollouts, including room deployments.

Skills

Zoom Rooms proficiency

AV systems maintenance

Troubleshooting

Documentation and SOP writing

Cross-functional collaboration

Training material development

Tools

IT platforms/tools

Job description

Cognizant is seeking a Senior Audio Visual Engineer to support and maintain AV operations across our enterprise environment in the United Kingdom. The role focuses on day-to-day AV operations, troubleshooting, and continuous improvement of AV systems, plus creation and ownership of SOPs, knowledge base articles, and technical documentation.

The ideal candidate has hands-on engineering experience, a process-driven mindset, and the ability to work cross-functionally with IT, Workplace, Facilities,