Senior Auction Assistant

BTG Eddisons; Manchester; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working after training

Free on-site parking

Job summary

BTG Eddisons is seeking a Senior Auction Assistant to support the smooth running of our Property Auctions team in Lowton. The role involves handling enquiries, coordinating viewings, liaising with buyers and solicitors, and providing essential administrative support.

Ideal candidates will have strong organisational and communication skills, a customer service background, and the ability to manage a busy workload.

Qualifications

• Experience in administration or customer service preferred but not essential.
• Ideally drivers with access to transport due to office location.
• Comfortable using Microsoft Office packages and internal systems.

Responsibilities

• Handle incoming telephone and email enquiries professionally.
• Manage busy shared mailboxes and prioritise tasks.
• Support buyers and sellers through the auction process.
• Assist clients to register to bid and navigate the auction website.
• Coordinate property viewing schedules and logs for keys.
• Liaise with solicitors, buyers, sellers and viewing agents.
• Provide administrative support to surveyors, property managers and the wider team.

Skills

Organisational skills

Communication skills

Time management

Attention to detail

Microsoft Office

Customer service experience

Tools

Microsoft Office Suite

Job description

Join BTG Eddisons Property Auctions

Due to continued growth, we are looking for a highly organised and enthusiastic Senior Auction Assistant to join our busy and successful Property Auctions team in Lowton.

This is an excellent opportunity for someone looking to develop a career within the property sector. Previous property experience is not required, and we welcome applications from candidates with strong administrative and customer service experience from any industry.

Once fully trained, we offer a hybrid working pattern, although successful candidates will be required to work full-time in the office during the initial training period.

The Role

As a Senior Auction Assistant, you will play a key role in supporting the smooth running of our auction department. You will be responsible for handling enquiries, managing inboxes, supporting clients through the auction process, coordinating property viewings, liaising with buyers, sellers and solicitors, and providing essential administrative support to the wider auction team.

Key responsibilities include:

• Answering and handling incoming telephone and email enquiries professionally
• Managing busy shared mailboxes and prioritising tasks effectively
• Assisting buyers and sellers throughout the auction process
• Helping clients register to bid and navigate our auction website
• Coordinating property viewing schedules
• Logging, tracking and managing property keys
• Arranging auction board installations and coordinating contractors
• Liaising with solicitors, buyers, sellers and viewing agents
• Maintaining accurate records using Microsoft Office and internal systems
• Providing administrative support to surveyors, property managers and the wider auction team

About You

We're looking for someone who:

• Has excellent organisational and communication skills
• Can manage a busy workload and prioritise effectively
• Is confident handling telephone and email enquiries
• Has strong attention to detail
• Is comfortable using Microsoft Office packages
• Enjoys working in a fast-paced environment
• Has previous administration, customer service or office-based experience (preferred but not essential)
• Ideally drives and has access to transport due to the office location

What We Offer

• 24 days annual leave plus bank holidays
• Free on-site parking
• Hybrid working available after successful completion of training
• Training and development within a growing property business
• Supportive and friendly team environment