Senior Auction Assistant

BTG Eddisons; Lowton Common; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

24 days annual leave

Free on-site parking

Hybrid working after training

Training and development

Supportive and friendly team

Job summary

BTG Eddisons is seeking a highly organised Senior Auction Assistant to join our busy Property Auctions team in Lowton. You will handle enquiries, manage inboxes, support clients through the auction process, coordinate viewings and logging of property keys.

After successful training, a hybrid working pattern is available with eventual office-based duties and on-site parking. Strong administrative and customer service experience from any sector is welcome.

Qualifications

• Strong administrative and customer service experience.
• Excellent organisational and communication skills.
• Comfortable using Microsoft Office.
• Able to thrive in a fast-paced environment.

Responsibilities

• Handle enquiries via phone and email professionally.
• Manage busy shared inboxes and prioritise tasks.
• Support buyers and sellers throughout the auction process.
• Register clients to bid and navigate the auction website.
• Coordinate property viewing schedules.
• Maintain accurate records using MS Office and internal systems.

Skills

Organisational skills

Communication

Prioritisation

Customer handling (phone & email)

Attention to detail

MS Office

Administrative experience

Fast-paced environment

Tools

Microsoft Office

Internal systems

Job description

Join BTG Eddisons Property Auctions

Due to continued growth, we are looking for a highly organised and enthusiastic Senior Auction Assistant to join our busy and successful Property Auctions team in Lowton.

This is an excellent opportunity for someone looking to develop a career within the property sector. Previous property experience is not required, and we welcome applications from candidates with strong administrative and customer service experience from any industry.

Once fully trained, we offer a hybrid working pattern, although successful candidates will be required to work full-time in the office during the initial training period.

The Role

As a Senior Auction Assistant, you will play a key role in supporting the smooth running of our auction department. You will be responsible for handling enquiries, managing inboxes, supporting clients through the auction process, coordinating property viewings, liaising with buyers, sellers and solicitors, and providing essential administrative support to the wider auction team.

• Answering and handling incoming telephone and email enquiries professionally
• Managing busy shared mailboxes and prioritising tasks effectively
• Assisting buyers and sellers throughout the auction process
• Helping clients register to bid and navigate our auction website
• Coordinating property viewing schedules
• Logging, tracking and managing property keys
• Arranging auction board installations and coordinating contractors
• Liaising with solicitors, buyers, sellers and viewing agents
• Maintaining accurate records using Microsoft Office and internal systems
• Providing administrative support to surveyors, property managers and the wider auction team

About You

• Has excellent organisational and communication skills
• Can manage a busy workload and prioritise effectively
• Is confident handling telephone and email enquiries
• Has strong attention to detail
• Is comfortable using Microsoft Office packages
• Enjoys working in a fast-paced environment
• Has previous administration, customer service or office-based experience (preferred but not essential)
• Ideally drives and has access to transport due to the office location

What We Offer

• 24 days annual leave plus bank holidays
• Free on-site parking
• Hybrid working available after successful completion of training
• Training and development within a growing property business
• Supportive and friendly team environment

If you're looking to build a career within the property industry and would like to join one of the UK's leading property auction businesses, we'd love to hear from you