Senior Associate, AI and Data Governance Coordinator — HR/EX

JPMorgan Chase & Co.; Greater London; On-site; GBP 40,000 - 64,000; Full time

Job summary

JPMorgan Chase & Co. in London seeks a Senior Associate Coordinator for AI and Data Governance in HR/EX to support intake, triage, tracking, and progression of governance requests from ideation to production approval.

You will collaborate with HR/EX, privacy, legal, compliance, risk, control, and technology teams to clarify requirements, respond to feedback, and ensure timely follow-up within defined procedures and SLAs.

Qualifications

• Experience managing tickets, cases, workflows, approvals, service requests, or operational processes.
• Strong organizational and critical thinking skills to manage multiple active cases, deadlines, dependencies, and follow-ups.
• Clear written and verbal communication across HR, data/analytics, technology, risk, legal, compliance, and privacy partners.
• Use sound judgment to identify issues, risks, or delays and escalate appropriately with transparency.
• Calm, proactive, and accountable in a fast-paced, highly governed environment.
• Familiarity with HR processes or AI/data governance, privacy, responsible AI, technology risk.

Responsibilities

• Action day-to-day AI and data governance tickets, confirming completeness, ownership, rationale, and required supporting documentation.
• Categorize, assign, route, and update cases in line with governance procedures and SLAs, maintaining auditable records.
• Monitor cases against SLAs, following up to resolve actions and unblock stalled items.
• Coordinate high-risk or complex HR/EX use cases by tracking feedback and approval dependencies to completion.
• Contribute to continuous improvement by identifying opportunities to improve ticket quality, routing, templates, and stakeholder guidance.

Skills

Ticket management

Organizational skills

Clear communication

Escalation judgment

Governance mindset

HR/AI governance familiarity

Job description

Take on a key role in advancing AI and data governance practices across HR/Employee Experience (HR/EX). This role provides the opportunity to tackle complex, highly governed requests and strengthen oversight, transparency, and control discipline. Expand your impact while helping teams deliver trusted, compliant employee data products and AI-enabled solutions.

As aSenior Associate Coordinator for AI and Data Governance inHR/EX, you will play a pivotal role in supporting day-to-day intake, triage, tracking, and progression of governance requests, ensuring completeness, clear documentation, and timely follow-up in line with defined procedures and SLAs. You will collaborate across HR/EX, privacy, legal, compliance, risk, control, and technology teams to help use case owners understand requirements, respond to feedback, and progress cases from ideation to approval for production.

Job responsibilities

• Action day-to-day AI and data governance tickets, confirming completeness, ownership, rationale, and required supporting documentation.
• Categorize, assign, route, and update cases in line with governance procedures and SLAs, maintaining accurate, auditable case records.
• Monitor assigned cases against SLAs, proactively following up with requestors and reviewers to resolve actions and unblock stalled items.
• Coordinate high-risk or complex HR/EX use cases by tracking feedback, remediation actions, and approval dependencies through to completion.
• Contribute to continuous improvement by identifying opportunities to improve ticket quality, routing, templates, and stakeholder guidance.

Required qualifications, capabilities, and skills

• Experience managing tickets, cases, workflows, approvals, service requests, or operational processes.
• Apply strong organizational and critical thinking skills to manage multiple active cases, deadlines, dependencies, and stakeholder follow-ups with attention to detail.
• Communicate clearly in writing and verbally, engaging effectively across HR, data/analytics, technology, risk, legal, compliance, and privacy partners.
• Use sound judgment to identify when issues, risks, or delays require escalation and ensure appropriate transparency of blockers and next steps.
• Operate calmly and proactively in a fast-paced, highly governed environment, taking ownership through to approval or closure.
• Familiarity with HR processes or AI / data governance, privacy, responsible AI, technology risk