AI and Data Governance Lead — HR/EX - Vice President

JPMorgan Chase & Co.; Greater London; Híbrido; GBP 120.000 - 180.000; Jornada completa

Descripción de la vacante

JPMorgan Chase & Co. in the United Kingdom seeks an experienced VP-level AI and Data Governance Coordinator Lead for HR/Employee Experience.

You will define the operating model for intake, triage, case progression, SLA adherence, backlog reduction, escalations, and approvals across AI, data, analytics, automation, and governance requests. You will leverage strong operational discipline and stakeholder management to ensure timely action, support high-risk use cases, and keep case records accurate

Formación

• Experience leading teams in intake, case management, or control processes.
• Strong understanding of SLAs, case tracking, and governance controls.
• Proven ability to handle high volumes with accuracy and backlog reduction.
• Excellent stakeholder management across HR, tech, risk, legal, and compliance.
• Analytical mindset with ability to influence outcomes without direct authority.

Responsabilidades

• Lead the day-to-day activities of the coordinator team, including work allocation, prioritization, capacity planning, escalation handling, and performance tracking.
• Oversee intake, triage, routing, assignment, and actioning of new governance requests, validating required information, artifacts, ownership details, and risk indicators in line with procedures and SLAs.
• Drive backlog reduction and SLA management through disciplined monitoring, reporting on volumes/aging/throughput, escalation of bottlenecks, and root-cause identification to improve the operating model.
• Provide hands-on coordination support for high-risk HR/EX AI and data use cases, shepherding owners through documentation, review coordination, remediation, approvals, and closure.
• Serve as a key stakeholder point of contact, translating governance requirements into practical guidance and developing/enhancing playbooks, SOPs, checklists, templates, and training materials.

Conocimientos

Team leadership

Governance & controls

Stakeholder management

SLA & process improvement

Risk management

Descripción del empleo

Drive the execution of disciplined AI and data governance coordination across high-volume HR/Employee Experience (HR/EX) initiatives. This role places you at the center of managing operational risk, strengthening governance processes, and guiding teams through complex, highly governed oversight needs. Influence outcomes by ensuring use cases are progressed with clarity, control, transparency, and accountability.

As aVP, AI and Data Governance Coordinator LeadinHR/EX, you will spearhead the operating model for intake, triage, case progression, SLA adherence, backlog reduction, escalation routines, and approval readiness across AI, data, analytics, automation, and governance requests. VP JD AI and Data Gov Coordinator Lead.docxYou will leverage strong operational discipline and stakeholder management to ensure requests are actioned promptly, high-risk use case owners are actively supported through the governance lifecycle, and case records remain accurate, complete, and auditable.

Job responsibilities

• Lead the day-to-day activities of the coordinator team, including work allocation, prioritization, capacity planning, escalation handling, and performance tracking.
• Oversee intake, triage, routing, assignment, and actioning of new governance requests, validating required information, artifacts, ownership details, and risk indicators in line with procedures and SLAs.
• Drive backlog reduction and SLA management through disciplined monitoring, reporting on volumes/aging/throughput, escalation of bottlenecks, and root-cause identification to improve the operating model.
• Provide hands-on coordination support for high-risk HR/EX AI and data use cases, shepherding owners through documentation, review coordination, remediation, approvals, and closure.
• Serve as a key stakeholder point of contact, translating governance requirements into practical guidance and developing/enhancing playbooks, SOPs, checklists, templates, and training materials.

Required qualifications, capabilities, and skills

• Experience in leading or managing teams responsible for intake, case management, workflow coordination, approvals, service delivery, or control processes.
• Demonstrate strong understanding of SLAs, case tracking, issue management, escalation management, operational reporting, and process controls in a highly governed environment.
• Proven ability to manage high volumes of work while maintaining accuracy, consistency, and attention to detail, including driving backlog reduction and service delivery improvements.
• Strong stakeholder management and communication skills across HR, technology, data/analytics, risk/control, legal, compliance, privacy, and governance teams, explaining requirements clearly and concisely.
• Apply sound judgment and analytical rigor to influence outcomes without direct authority, using metrics and reporting to identify trends, escalation risks appropriately, and drive practical improvements.