Senior Application Support

Lorien; West of England; Ibrido; GBP 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Lorien is seeking a Senior Applications Support Officer for Housing Systems in Bristol, with the role primarily remote and occasional in-person attendance. You will support housing applications, focusing on NEC Housing Repairs and NEC Go-Mobile, and provide specialist guidance to the Housing Repairs team.

The ideal candidate will have extensive knowledge of the One Advanced DRS scheduling system and hands-on experience with NEC Housing Repairs.

Competenze

• Experience with Housing Repairs applications and services.
• Strong troubleshooting and issue resolution across application and system layers.
• Ability to liaise with operational users and stakeholders.

Mansioni

• Provide specialist application support across the Housing Repairs environment.
• Investigate, diagnose and resolve application and system issues for the Repairs service.
• Provide expert support for the One Advanced DRS scheduling system.
• Support NEC Housing Repairs and related functionality.
• Analyse configuration; identify changes or solutions to resolve issues.
• Manage and resolve incidents and service requests.
• Collaborate with business users to understand issues and craft resolutions.
• Assist with day-to-day operation of housing applications.
• Support system changes, upgrades and continuous service improvement.
• Escalate complex issues to technical teams or suppliers as needed.
• Maintain focus on service quality and minimizing disruption to housing services.

Conoscenze

One Advanced DRS scheduling system

Housing applications support

Strumenti

NEC Housing Repairs

NEC Go-Mobile

Descrizione del lavoro

Senior Applications Support Officer - Housing Systems

Job Title: Senior Application

Location: Bristol - mostly remote but may need to come in occasionally

Duration: 05/10 - 31/12 - 3 months contract

We are currently looking for an experienced Senior Applications Support Officer / Housing Applications Support Specialist to provide additional specialist support to an established Housing Application Support team.

This role requires someone with extensive knowledge of the One Advanced DRS scheduling system, combined with hands‑on experience of NEC Housing Repairs and NEC Go-Mobile.

You will support applications used by the Housing Repairs service, investigating and resolving system and application issues while working closely with operational users, stakeholders and supporting teams.

Key Responsibilities

• Provide specialist application support across the Housing Repairs environment.
• Investigate, diagnose and resolve application and system issues experienced by the Repairs service.
• Provide expert support for the One Advanced DRS scheduling system.
• Support NEC Housing Repairs and associated functionality.
• Investigate system configuration and identify changes or solutions required to resolve operational issues.
• Manage and resolve application‑related incidents and service requests.
• Work closely with business users and stakeholders to understand issues and identify appropriate resolutions.
• Support effective day‑to‑day operation of business‑critical Housing applications.
• Assist with system changes, configuration, upgrades and continuous service improvement where required.
• Escalate complex system issues to relevant technical teams or suppliers where necessary.
• Maintain a strong focus on service quality and minimising disruption to the Housing Repairs service.

We are particularly interested in candidates who can demonstrate: