Senior Remote Housing Applications & DRS Specialist

Lorien; Rowberrow; Hybrid; GBP 64,000 - 84,000; Full time

Job summary

Lorien seeks a Senior Applications Support Officer specializing in Housing Systems to join an established Repairs team. The role supports Housing Repairs applications, with emphasis on NEC Housing Repairs, NEC Go-Mobile, and One Advanced DRS scheduling.

The position is Bristol-based, mostly remote with occasional office attendance, for a 3-month contract at around £400 per day (umbrella). You will work with stakeholders to investigate issues, drive incident resolution, and contribute to

Qualifications

• Extensive One Advanced DRS experience.
• NEC Housing Repairs experience.
• Strong Housing Repairs application support experience.
• Hands-on system/application configuration knowledge.

Responsibilities

• Provide specialist application support across the Housing Repairs environment.
• Investigate, diagnose and resolve application and system issues experienced by the Repairs service.
• Provide expert support for the One Advanced DRS scheduling system.
• Support NEC Housing Repairs and associated functionality.
• Provide support across NEC Go-Mobile.
• Investigate system configuration and identify changes or solutions required to resolve operational issues.
• Manage and resolve application‑related incidents and service requests.
• Work closely with business users and stakeholders to understand issues and identify appropriate resolutions.
• Support effective day‑to‑day operation of business‑critical Housing applications.
• Assist with system changes, configuration, upgrades and continuous service improvement where required.
• Escalate complex system issues to relevant technical teams or suppliers where necessary.
• Maintain a strong focus on service quality and minimising disruption to the Housing Repairs service.

Skills

Housing Repairs application support

System/application configuration

Tools

One Advanced DRS

NEC Housing Repairs

NEC Go-Mobile

Job description

Lorien seeks a Senior Applications Support Officer specializing in Housing Systems to join an established Repairs team. The role supports Housing Repairs applications, with emphasis on NEC Housing Repairs, NEC Go-Mobile, and One Advanced DRS scheduling.

The position is Bristol-based, mostly remote with occasional office attendance, for a 3-month contract at around £400 per day (umbrella). You will work with stakeholders to investigate issues, drive incident resolution, and contribute to