Senior Analyst: Banking Customer Journey & Transformation

8192 Barclays Bank UK PLC; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Barclays Bank UK PLC in London is seeking a Senior Analyst - Customer Journey Mapping to support end-to-end customer and colleague journey transformations across Barclays UK (BUK) Business Banking customer journeys and will contribute to shaping Target Operating Models (TOMs) and eliminating process debt.

You will ensure consistency and quality of process maps developed by journey mapping analysts, and translating those maps into a business-relevant narrative for wider stakeholder engagement

Qualifications

• Proven experience in customer-centric transformation and UI/UX design.
• Experience in designing Target Operating Models in banking or consulting.
• Strong analytical and problem-solving skills.
• Familiarity with agile environments and design thinking.

Responsibilities

• Lead end-to-end customer journey mapping initiatives.
• Translate maps into business narratives for stakeholder engagement.
• Collaborate with transformation teams to deliver measurable improvements.
• Support TOM design and process optimization.

Skills

UI/UX design

Target Operating Model design

Customer journey transformation

Analytical skills

Tools

Figma

Blueworks Live

MS PowerPoint

Job description

Barclays Bank UK PLC in London is seeking a Senior Analyst - Customer Journey Mapping to support end-to-end customer and colleague journey transformations across Barclays UK (BUK) Business Banking customer journeys and will contribute to shaping Target Operating Models (TOMs) and eliminating process debt.

You will ensure consistency and quality of process maps developed by journey mapping analysts, and translating those maps into a business-relevant narrative for wider stakeholder engagement