Analyst, Customer Journey Mapping & Insights

8192 Barclays Bank UK PLC

Greater London

On-site

GBP 50,000 - 80,000

Full time

3 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Barclays Bank UK PLC is seeking an Analyst – Customer Journey Mapping to join the team responsible for mapping the end-to-end customer journey across awareness to advocacy for Barclays UK Business Banking customers. You will bring together customer data, insights, and process flows to identify opportunities that drive measurable improvements in experience, efficiency and controls.

The role requires proven experience in customer-centric process mapping, expertise in Figma and Blueworks Live, and

Qualifications

Proven experience in customer-centric process mapping and modelling.
Expert level proficiency in Figma and Blueworks Live.
Experience integrating multiple journey variant maps.
Strong communication and collaboration across product, fulfilment and servicing teams.
Experience in Banking and Financial services and agile transformations.
Familiarity with Salesforce, Celonis and Power BI.

Responsibilities

Map end-to-end customer journeys across awareness to advocacy stages.
Combine customer data, insights, and process flows to identify improvements.
Drive measurable improvements in customer experience and operational efficiency.
Align insights with Barclays transformation strategy.