Head of Data & AI-Driven Customer Journeys

Lloyds Banking Group; West of England; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Job share

Job summary

Lloyds Banking Group in Bristol is seeking a Lead Customer Journey Manager to drive data-enabled transformation across client and colleague journeys. The role combines customer journey expertise with data, analytics and AI to simplify processes and improve outcomes in a regulated banking environment.

You'll collaborate with products, CTO and operations to translate requirements into scalable data solutions, ensuring governance and alignment with business goals.

Qualifications

• Experience leading end-to-end client or colleague journeys using data/AI.
• Translate requirements into data/AI-enabled solutions.
• Strong data stewardship and data products understanding.

Responsibilities

• Lead end-to-end client and colleague journeys, applying Data, Analytics and AI to improve outcomes.
• Translate business and regulatory needs into Data & AI use cases with measurable value.
• Define and maintain journey, data and integration maps across systems.
• Partner with Product, CTO, CDAIO and Operations to align capabilities and data flows.
• Shape data requirements and data products to support journeys and reporting.
• Promote data stewardship and governance across journeys and products.
• Collaborate with Platform Leads, Data Product Owners, Engineers and AI specialists to deliver solutions.
• Use insights to identify improvements, risks and actions for prioritisation.
• Oversee cross-functional delivery to realise intended outcomes.

Skills

Customer Journey Transformation

Data & AI Transformation

End-to-end Journey Leadership

Stakeholder Management

Product & Portfolio Strategy

Data Governance

Job description

Lloyds Banking Group in Bristol is seeking a Lead Customer Journey Manager to drive data-enabled transformation across client and colleague journeys. The role combines customer journey expertise with data, analytics and AI to simplify processes and improve outcomes in a regulated banking environment.

You'll collaborate with products, CTO and operations to translate requirements into scalable data solutions, ensuring governance and alignment with business goals.