Customer Journey Mapping & Experience Analyst

Barclays; Greater London; Híbrido; GBP 45 000 - 65 000; Tempo integral

Resumo da oferta

Barclays UK is seeking an Analyst – Customer Journey Mapping to map end-to-end journeys for Business Banking customers, spanning awareness to advocacy. You will synthesize customer data, insights and process flows to identify opportunities that improve experience, efficiency and controls, aligned with Barclays transformation strategy.

Location options include Canary Wharf or Knutsford; you’ll collaborate across Product, Fulfilment and Servicing teams, applying UI/UX and process-mapping tools to

Qualificações

• Proven experience in customer-centric process mapping and modelling.
• Expert level proficiency in Figma (UI/UX design) and Blueworks Live (process mapping).
• Experience integrating multiple journey variant maps into a consolidated view.

Responsabilidades

• Identification and analysis of business problems and client requirements.
• Development of business requirements addressing problems and opportunities.
• Collaboration with stakeholders to ensure proposed solutions meet needs.
• Support the creation of business cases justifying investment in proposed solutions.
• Conduct feasibility studies to determine viability of proposed solutions.
• Support the creation of reports on project progress to ensure on-time delivery within budget.
• Create operational and process designs to meet scope.
• Support change management with traceability matrices to embed new policies.

Conhecimentos

Customer journey mapping

Figma

Blueworks Live

Stakeholder collaboration

Ferramentas

Figma

Blueworks Live

Salesforce

Celonis

Power BI

Descrição da oferta de emprego

Barclays UK is seeking an Analyst – Customer Journey Mapping to map end-to-end journeys for Business Banking customers, spanning awareness to advocacy. You will synthesize customer data, insights and process flows to identify opportunities that improve experience, efficiency and controls, aligned with Barclays transformation strategy.

Location options include Canary Wharf or Knutsford; you’ll collaborate across Product, Fulfilment and Servicing teams, applying UI/UX and process-mapping tools to