Senior Analyst - Customer Journey Transformation
Barclays
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Job summary
Barclays is seeking a Senior Analyst – Customer Journey Mapping to support end-to-end customer and colleague journey transformations across Barclays UK Business Banking journeys. You will shape Target Operating Models (TOMs), eliminate process debt and ensure high-quality process maps are translated into compelling narratives for stakeholders.
You will translate complex challenges into simplified, scalable journeys, drive high-impact optimization to boost customer experience, operating
Qualifications
- Experience delivering customer-centric transformation and Target Operating Model design, preferably in Banking/Financial services or consulting.
- Expert level proficiency in Figma, Blueworks Live and MS PowerPoint for storytelling and presentation.
- Ability to translate complex operational challenges into simplified, scalable, digitally enabled journeys.
Responsibilities
- Identify business problems and client requirements needing change.
- Develop business requirements addressing problems and opportunities.
- Collaborate with stakeholders to ensure proposed solutions meet needs.
- Support creation of business cases justifying investment in solutions.
- Create operational and process designs to deliver within scope.
Skills
Tools
Job description
Barclays is seeking a Senior Analyst – Customer Journey Mapping to support end-to-end customer and colleague journey transformations across Barclays UK Business Banking journeys. You will shape Target Operating Models (TOMs), eliminate process debt and ensure high-quality process maps are translated into compelling narratives for stakeholders.
You will translate complex challenges into simplified, scalable journeys, drive high-impact optimization to boost customer experience, operating
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