Senior Amazon Connect Solutions Consultant
Sabio
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Benefits offered by this job
Job summary
Sabio is seeking an Amazon Connect Solutions Consultant to design, implement, and support cloud-based contact centre solutions using Amazon Connect and AWS. The role leads solution design, development, and deployment, mentoring others, and ensuring scalable, secure architectures for client engagements.
You will collaborate with architects, analysts and client stakeholders to transform requirements into resilient contact centre applications, driving improved customer experiences and operational
Qualifications
- Extensive experience with Amazon Connect.
- Extensive experience with AWS services i.e. Lambda, CloudWatch , API Gateway, DynamoDB, IAM , S3.
- Extensive experience with contact center standards and systems.
- Strong understanding of CCaaS platforms and customer experience solutions.
- Extensive experience in consultative business transformation projects across customer Contact Centre solutions.
Responsibilities
- Design, build, and maintain Amazon Connect contact centre solutions.
- Create and manage contact flows, customer journeys, routing profiles, queues, and agent experiences.
- Develop inbound, outbound, callback, chatbot, webchat, email, and messaging solutions.
- Configure and support Contact Lens, Wisdom, Tasks, Cases, and Customer Profiles capabilities.
- Implement contact centre automation and self-service solutions.
Skills
Tools
Job description
Sabio is seeking an Amazon Connect Solutions Consultant to design, implement, and support cloud-based contact centre solutions using Amazon Connect and AWS. The role leads solution design, development, and deployment, mentoring others, and ensuring scalable, secure architectures for client engagements.
You will collaborate with architects, analysts and client stakeholders to transform requirements into resilient contact centre applications, driving improved customer experiences and operational
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