Senior Allocations and Lettings Officer

Vico Homes Limited.; Wakefield; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

26 days holiday

Birthday day off

Flexible working

Personal development opportunities

Health and wellbeing package

Vico Homes Rewards scheme

Volunteering day

Cycle to work

Discounted shopping

Job summary

Vico Homes is seeking a Senior Homesearch Officer to lead the day-to-day operations of the Homesearch team. You will oversee the delivery of voids, allocations, and new tenancy services to ensure an efficient, customer-focused service across Yorkshire and surrounding areas.

You will manage empty home allocations, adverts, and external partnerships, while implementing policy changes and handling complex issues. A current UK driving licence and flexibility to work outside normal hours are required.

Qualifications

• Qualification at Level 4 of the Regulated Qualifications Framework or working towards.
• Evidence of setting and achieving performance targets.
• Effective leadership skills.
• Experience in partnership working with communities and stakeholders.
• Understanding tenancy and debt management legislation.
• Customer-focused approach to service users.

Responsibilities

• Ensure effective management and allocation of empty homes.
• Manage adverts for homes.
• Maintain relationships with internal and external partners, including local authorities.
• Implement policy and procedural changes and handle complaints.
• Establish partnerships with external agencies.
• Ensure tenancy allocations adhere to policies and legislation.
• Assist in minimising void rent loss and enhancing customer satisfaction.
• Promote health and safety, and a safe working environment.

Skills

Leadership

Stakeholder engagement

Policy & legislation

Customer service

Performance targets

Education

Level 4 qualification or working towards

Job description

We have an exciting opportunity to join our Homesearch Team, where you will be responsible for the delivery of our voids and allocations services.

As a Senior Homesearch Officer, you will take a key role assisting in the management of our allocations, voids and new tenancy service. Ensuring the delivery of an efficient and comprehensive customer focused service for all users.

What you’ll do

As the Senior Homesearch Officer, you will be responsible for the day-to-day operational management and development of the service. Your responsibilities will include:

• Ensure effective management and allocation of empty homes throughout our operating areas.
• Manage adverts for homes.
• Maintain relationships with internal and external partners, including local authorities throughout our operating area.
• Implement policy and procedural changes and handle complaints.
• Establish partnerships with external agencies.
• Ensure tenancy allocations adhere to policies and legislation.
• Assist in minimising void rent loss and enhancing customer satisfaction.
• Promote health and safety, and a safe working environment.

What we’re looking for

To join our Homesearch team, we’re looking for someone with:

• a qualification at Level 4 of the Regulated Qualifications Framework or working towards;
• evidence of setting and achieving performance targets;
• effective leadership skills;
• evidence of successful partnership working with communities and internal and external stakeholders;
• an understanding of and the ability to apply the appropriate legislation policies and procedures specifically relating to tenancy and debt management; and
• evidence of a customer focused approach to service users whilst developing the strengths of individuals.

This post also requires applicants to hold a current, valid UK driving licence with the ability to travel throughout Yorkshire and our wider operating area and you may be required to work out of normal hours such as evenings and weekends to meet the needs of the customers and the business.

For more details on what we’re looking for in this role, head to the related documents section and download the Job Description. Alternatively, you can check out our dedicated Homesearch page to understand more about what we do: www.vicohomesearch.co.uk.

For more information or an informal chat about the role or working for Vico Homes please contact Lee Beard, Homesearch Manager on 07789745859.

Vico Homes is accredited by Investors in People, which means we recognise that our colleagues are our most valuable asset. As an employer we can offer you a great set of benefits which includes:

• 26 days holiday (rising to 31 after 5 years' service) and statutory bank holidays;
• an extra day off on your birthday;
• happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
• a wide range of personal development opportunities;
• a fantastic health and wellbeing package;
• access to Vico Homes Rewards for a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme;
• one day to take part in our Volunteering Scheme; and
• "cycle to work" scheme and discounted shopping platform.

We are an equal opportunities employer and welcome applications from all.