Senior AI Product Lead – SanTalk Data Solutions

Banco Santander SA; Milton Keynes; Hybrid; GBP 76,000 - 114,000; Full time

Benefits offered by this job

30 days holiday + bank holidays

£6,000 car allowance

Private medical insurance

Death in service

Employee share plans

Job summary

Santander UK is seeking a Senior Data Scientist to lead the UK SanTalk product across contact centres and digital channels. You will own the vision, roadmap and backlog for customer-facing AI solutions, guiding multidisciplinary teams to deliver scalable, secure and production-ready systems.

You will collaborate with UK, Group, and external partners, shaping the SanTalk roadmap and driving value through measurable improvements in customer journeys and operational performance.

Qualifications

• 6-8 years of experience in data science, applied AI or advanced analytics, including leadership of complex AI solutions from concept to production.
• Undergraduate degree in Computer Science, Data Science, Statistics, Engineering or related field, or equivalent experience with certifications/licenses.
• English required; Spanish or international experience preferred.

Responsibilities

• Act as the UK Product Owner for SanTalk, setting the product vision, strategy, roadmap and backlog for customer-facing AI solutions across contact centres and channels.
• Own end-to-end delivery, UK rollout and ongoing operation of SanTalk solutions, including testing, deployment, adoption and live-service optimisation.
• Provide technical direction to Data Scientists, Engineers and MLOps teams to ensure scalable, secure, and production-ready solutions.
• Represent Santander UK in Group forums, influencing roadmap and features with Group platform teams and partners.
• Monitor performance, define success measures and use production metrics to optimise outcomes and demonstrate value.
• Manage delivery priorities, governance and risks in a regulated environment, embedding responsible AI and risk controls.

Skills

Data science leadership

AI product ownership

NLP / Generative AI

Stakeholder leadership

Solution walkthroughs

Education

Bachelor's degree in Computer Science/Data Science/Statistics/Engineering

Tools

Sierra

OpenAI

Job description

Santander UK is seeking a Senior Data Scientist to lead the UK SanTalk product across contact centres and digital channels. You will own the vision, roadmap and backlog for customer-facing AI solutions, guiding multidisciplinary teams to deliver scalable, secure and production-ready systems.

You will collaborate with UK, Group, and external partners, shaping the SanTalk roadmap and driving value through measurable improvements in customer journeys and operational performance.