Senior Data Scientist & AI Product Lead (SanTalk)

Santander; Milton Keynes; Presencial; GBP 76.000 - 114.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 days holiday + bank holidays

£6,000 car allowance per year

Private medical insurance

Descripción de la vacante

Santander UK in Milton Keynes is seeking a Senior Data Scientist to lead development and delivery of customer-facing AI solutions across contact centres, chat and digital channels. You will combine technical leadership with an understanding of customer journeys and operational performance.

You will own the UK SanTalk product vision, shape the roadmap, coordinate with Group platform teams and partners, and guide multidisciplinary teams through rollout, experimentation, and live-service

Formación

• 6-8 years of experience in data science, applied AI or advanced analytics, including leadership of complex AI solutions from concept to production.
• Experience in customer-facing or conversational AI is strongly preferred (Required)
• Undergraduate degree in Computer Science, Data Science, Statistics, Engineering or a related field, or equivalent work experience supported by professional certification/licences (Required)
• English (Required); Spanish or experience working across international teams (Preferred)
• Strong knowledge of machine learning, natural language processing, generative AI, experimentation, statistical analysis and model evaluation (Required)
• Experience owning a digital, data or AI product through its full lifecycle, including product strategy, roadmap management, backlog prioritisation, release planning, rollout and live-service optimisation (Required).

Responsabilidades

• Act as the UK Product Owner for SanTalk, setting the product vision, strategy, roadmap and prioritised backlog for customer-facing AI solutions across contact centres, chat and digitally assisted channels, leveraging SanTalk proposition and its underlying technologies, including Sierra and OpenAI.
• Develop a deep understanding of customer journeys and operational needs, translating UK business priorities, user feedback and colleague requirements into prioritised AI use cases, product requirements, acceptance criteria and delivery plans.
• Represent Santander UK in Group product forums, working with Group platform teams and technology partners to influence the SanTalk roadmap, shape feature proposals and drive agreed capabilities through development and implementation.
• Own the end-to-end delivery, UK rollout and ongoing operation of SanTalk solutions, including experimentation, business readiness, testing, deployment, adoption, maintenance and transition into business-as-usual support.
• Provide technical direction to Data Scientists, Engineers, MLOps specialists and Product Owners, ensuring solutions are scalable, reliable, secure, maintainable and production-ready.
• Own the ongoing performance and continuous improvement of deployed solutions, defining customer, model, operational and financial success measures and using production monitoring, experimentation and benefits tracking to optimise outcomes and evidence value.
• Manage delivery priorities, governance, dependencies and risks within a regulated environment, ensuring responsible AI, model governance and applicable risk and control requirements are embedded throughout the product lifecycle.
• Build alignment across senior business, operations, technology, data, risk and control stakeholders in Santander UK and Santander Group, providing clear reporting on progress, outcomes, risks and decisions, and escalating challenges with practical recommendations.

Conocimientos

Data Science

AI leadership

Stakeholder management

Product ownership

MLOps

Educación

Undergraduate degree in Computer Science, Data Science, Statistics, Engineering or related field

Herramientas

Sierra

OpenAI

Descripción del empleo

Santander UK in Milton Keynes is seeking a Senior Data Scientist to lead development and delivery of customer-facing AI solutions across contact centres, chat and digital channels. You will combine technical leadership with an understanding of customer journeys and operational performance.

You will own the UK SanTalk product vision, shape the roadmap, coordinate with Group platform teams and partners, and guide multidisciplinary teams through rollout, experimentation, and live-service