Senior AI Engagement Lead — Enterprise Software Delivery

Aws Emea Sarl (Uk Branch); England; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

AWS EMEA SARL (UK Branch) is seeking a Senior Technical Customer Solutions Manager to coordinate AI engagements across EMEA. You will qualify inbound requests, assign owners, shepherd engagements from first contact to launch, and ensure measurable business outcomes for customers.

You will run demos, immersion days, and workshops, while applying program management and technical fluency so AI engineers focus on building and delivering. Travel up to 25% may be required.

Qualifications

• Experience leading large-scale technical or engineering programs with measurable benefits.
• Experience in enterprise IT, vendor or consultant environments and managing technical programs.
• Experience in customer-facing work with executives, technologists or partners to solve business problems with advanced technologies.
• Experience leading multi-disciplinary transformation projects across broad functional teams.

Responsibilities

• Own intake: qualify new requests, assess customer readiness and assign a named owner.
• Drive engagements end to end as the single point of contact for customers and account teams on progress, risks and outcomes.
• Meet customer executives and engineering leaders to agree business outcomes and stay with the customer after workshops.
• Run the team's operating rhythm and own its operational metrics.
• Reinvent how the team works with AI using agents and automation to reduce manual work in intake, staffing and follow-up.
• Stay hands-on: run demos and immersion days, and join workshops alongside practitioners.
• Travel within EMEA may be required up to 25% of the time.

Skills

Leadership

Program management

Customer engagement

Cross-functional collaboration

Tools

AWS Certified

Job description

AWS EMEA SARL (UK Branch) is seeking a Senior Technical Customer Solutions Manager to coordinate AI engagements across EMEA. You will qualify inbound requests, assign owners, shepherd engagements from first contact to launch, and ensure measurable business outcomes for customers.

You will run demos, immersion days, and workshops, while applying program management and technical fluency so AI engineers focus on building and delivering. Travel up to 25% may be required.