Senior AI Solutions Architect - Connect & Agentic AI

Amazon Web Services (AWS); Greater London; Vor Ort; GBP 90.000 - 140.000; Vollzeit

Zusammenfassung

AWS EMEA SARL (UK Branch) is seeking a Specialist Solutions Architect to lead advisory engagements for complex Amazon Connect deployments, focusing on agentic AI, LLM-based capabilities, and integration patterns. You will influence product direction by translating customer needs into scalable cloud architectures.

You will collaborate with GTM and field teams to validate AI readiness, design architectures, and share best practices through internal and external forums, while guiding customers

Qualifikationen

• Bachelor’s degree in computer science, engineering, mathematics or equivalent, or experience in a professional field or military.
• Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
• 7+ years of experience in solutions architecture, software engineering, or technical consulting in customer-facing roles
• Demonstrated experience with AI/ML concepts including large language models (LLMs), prompt engineering, retrieval‑augmented generation (RAG), and model evaluation
• Contact center domain expertise including understanding of IVR/IVA design, routing strategies, workforce management, quality management, and CX metrics

Aufgaben

• Lead customer engagements as the trusted advisor to understand business requirements, existing contact center architecture, AI readiness and help them technically validate Amazon Connect.
• Design agentic AI solutions within Amazon Connect, including AI agent creation, AI prompt engineering, model selection, guardrail configuration, and tool/action and Agent-to-Agent integration.
• Represent the voice of the customer; bring customer feedback to product teams to influence feature development and future product roadmap.
• Provide advanced technical knowledge to your domain aligned GTM teams to unblock our customers’ largest and most critical business challenges.
• Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public‑speaking events such as AWS Summit, AWS re: Invent, etc.
• Partner with Business Development teams to define the technical components of best in class GTM concepts, solutions, and initiatives.
• Develop and support an AWS internal community of technical subject matter experts worldwide. Create and deliver field enablement for the broader SA population on Amazon Connect.

Kenntnisse

AI/ML concepts

LLMs

Prompt engineering

RAG (retrieval augmented generation)

Model evaluation

Executive stakeholder communication

Contact center domain knowledge

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

AWS EMEA SARL (UK Branch) is seeking a Specialist Solutions Architect to lead advisory engagements for complex Amazon Connect deployments, focusing on agentic AI, LLM-based capabilities, and integration patterns. You will influence product direction by translating customer needs into scalable cloud architectures.

You will collaborate with GTM and field teams to validate AI readiness, design architectures, and share best practices through internal and external forums, while guiding customers